Village Host Pizza & Grill — Restaurant in California

Came here last year while on vacation and was excited to order again this time we are vacationing in la Selva Beach so we ordered in our first night. I made an online order of a pizza and pesto bread plus paid the extra fee to add cheese to the bread. In the comments I asked for parmesan and pepper packets. I called to make sure they understood my order and a woman answered and spoke for a minute then hung up. I called back and tried to confirm my order again she hung up. I called again and the same woman answered when I asked for her name she hung up again! So frusterating and rude considering I already paid for my food and just wanted to make sure they got it right. I received my food by the nice delivery driver and of course it's wrong and there is also no cheese on the pesto bread. The pesto bread looks nothing like the advertised photo. It looks like globs of green poop on bread. I sent the food back and tipped the kind driver who profusely apologized and said to call tomorrow and speak with Tim. I called back and April answered the phone and apologized then Ashley, the woman whose name I finally got (the same woman who hung up on me 3 times prior) asked me for my credit card number over the phone to do a refund, I felt uncomfortable especially considering her unprofessional behavior but so just wanted my money back so I read my card number over the phone as she requested. She wouldn't give me a confirmation number that she actually processed the refund so I asked to speak with the shift manager, she yells to an Antonio "this lady wants to talk to you!" He says very condescending "why. What does she want?!" I am so dissapointed I just want my money back and for people to not get duped and order food that looks nothing like they promise. Photo is posted under the photos tab if you want to see what you're...

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Um it was ok. The first time I just got a sandwich and pesto cheesy bread was pretty good and cheaper than a small pizza. I think that's the trick is getting the sandwiches. When I went back we tried a small combo pizza. Idk if it was the size vs the amount of toppings it had way too much cheese which made the top look barely cooked but the crust was way too crispy and unfortunately I had recently received a temporary crown so I wasn't looking for crispy. Someone else received a medium size pizza after us, there's looked much better so it could've been ours. The service is so-so. Like most places in aptos they hire a lot of local kids who could care less about serving anyone. Also it's beyond weird to order pizza from one register then have the same cashier walk over to another register around the corner to get soda especially when there's nobody else there. I might try a sandwich again but not sure...