Chappy's — Restaurant in Canaan

The food is really good. Prices are reasonable.

Here is the issue. I love supporting small hole in the wall businesses. I work in the food service industry at a family owned and operated deli market. I was really taken aback by the unprofessional and quite honestly childish manner I was treated with.

I had gone in for breakfast take out. The lady at the counter was straight business and I was left feeling I was inconveniencing her. When I got home I discovered I did not get an item I had paid for; it happens.

Later this evening I returned to order dinner for ourselves and some friends. A different lady at the register was nice and as always offered a smile as she greeted me (I’ve been there before and this is the normal experience) I explained about the item earlier, and stated I was just letting them know. I wasn’t complaining, I didn’t ask for anything, and obviously I had returned to order from them again regardless.

After my order was taken and I had paid, the woman from earlier came over and the lady who took my order informed her about my order from earlier, and that I said I just was letting them know. She replied “I don’t care” and walked off. As she walked off she was running her mouth saying if I wanted to complain I should have done it earlier, not 5 hours later. She then proceeded to give me a stern stare as if she hated the site of me.

Seriously??? Act like the adult you are. I appreciate any notification of errors that occur with orders so we can work to prevent them in the future. Is it a matter to be addressed, or just a fluke mistake (Again, it happens). The food business is all about quality, presentation and service. Bad reviews can ruin a business, poor service to paying customers can make for ex-customers and lack of being referred to others.

There was no reason for her conduct. I am only leaving this review because I felt there was no proper way to address the conduct in the moment without it escalating. Again,...

Hands down, the best Steak & Cheese and the best grilled cheese and ham I've had in my long memory. And, amazingly, it doesn't smell like grease and fried foods inside! You think that's a low bar? Maybe, but it makes a huge difference to me. The decor is lovely - down to earth, interesting, artistic but not artsy-crafty, unpretentious. And of course the staff are lovely! My only regret is that we didn't try it sooner. Well have to make up for that with frequent trips...

have been here a few times normally foods great was there this weekend the little blonde was our waitress . i was halfway through my plate and found a fingernail (like a glue on fingernail in my food it was the same color and filed into a tooth shape? not sure if it was a joke but it made me sick) i will never come back and none of my family or friends will. other then this weekend i have had good experiences but it only takes one finger nail to make me...