Classic, long-running fast-food chain known for its burgers & fries.
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Great China
4.4
(192)
$
This is a mostly drive through store. The young woman behind the counter needs interpersonal relationship skills, needs to smile and pretend to like her job at least while interacting with her customers. The shift manager with red hair works a lot. She is usually personable and has been very helpful when my food is not up to my expectations or standards. As a former McDonalds employee I do know what it is like to work with this clientele. The biggest thing this store needs to work on is following the on screen orders so what we order is what we get, employees need to make the customers feel they are important, because THEY ARE! No customer, no job! Smile, say "how can I help you", "thank you", "may I refill that for you", make sure the bathrooms are clean & stocked, tables wiped down immediately, trash cans are emptied & not smelling of day old grease, ketchup & coffee. Dill the condiments counter up so customers do not have to dig for napkins, straws, lids, ketchup & cups themselves. When a customer tells staff the carbonation to syrup ratio is off for soda or the level of carbonation is not there, believe the customer and DO NOT argue with him/her. Take responsibility and make sure to fix it and make sure your lead is aware of the concern from...
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Worst McDonalds we have been to by far. Sat in the drive up lane along with 5 other cars waiting for someone to even acknowledge the car in front of me who was waiting to order. Probably took 5 min for them to ask them what they wanted. Not even a thank you for waiting. When it was our turn the worker spent more time laughing and talking to someone else then paying attention to us trying to order. Then he was a bit short and rude at the pay window.
It took 20 minutes for us to get thru the line. There were 3 cars in front of us!
When we finally got our food once again not an apology or even a thank to us for how slow they were.
When I told the girl this was the worst service we have ever had she just said “ok.... sorry”
We drove away just to find out that my EggWhite Delight had no meat. Lovely. We were already running so late after 20 min in line and I don’t have time to turn back since I was already back on 52. My son’s McGriddle had most of the cheese stick to the wrapper then on the sandwich. What a waste of our time and money.
McDonalds has been slowly going down hill for years. I think it is time for us to just move on as there are so many...
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You know a "good" McDonald's from a bad one. Hot food, tastes like food, like something you would make at home if you could! Well, this is a GREAT Mickey D's! .... when they are not busy! The food is HOT and DELICIOUS, NOT greasy.
They have made a lot of recent changes to this location, including new staff. The person at the speaker is UNDERSTANDABLE! And gets the order right on the screen before prompting you to move forward. Which is important because it goes from 2 order docks to 1 lane against the brick wall.
The person at the front window will chat with you - IF they aren't busy (this has been true across many different of the new employees) - while the person at the next window gets your order ready.
When they are busy, they are a decent McDonald's. Not as good, not as hot, and you wait longer for it. But doesn't that...
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