Greek's Pizzeria West Carmel — Restaurant in Carmel

Additional comments: I received a follow-up phone call from the General Manager and he couldn’t have been any more different than the employee described in my initial comments below. He was empathetic and very apologetic. He described that there is a key in their ordering system which, had it been used properly, would have resulted in our receiving the correct pizza.

It’s gratifying to know that he/they cared enough to follow-up with me to discuss my experience. I feel much better about the situation, and Greek’s Pizzeria, and I promised him we will continue to order from them because we DO enjoy their pizza, breadsticks, salad, etc…. I revised my ratings to reflect the follow-up call so they’re now a blend of how I felt before and after the GM reached out.

Initial comments: Just picked up my order which was wrong again. I ordered a cheese pizza with barbecue sauce instead of tomato sauce (I clearly stated barbecue sauce in place of tomato sauce). Instead, we got both barbecue sauce and tomato sauce, which messes up the pizza for 3 members of our family, who prefer the barbecue sauce only taste.

Worse yet, when I called to complain, the same kid who took my order mouthed off to me. Instead of saying “We’re sorry we got your order wrong” he told me to talk to him in a nicer tone and “I’m not the one who made your pizza”. If that kid worked for me, he’d be fired this evening!

We have been a good customer over the years but this is the second or third time they’ve messed up this simple request. And, I won’t accept lip when I should receive an apology!

Too many good pizza places to mess with this...

I used to love coming to Greek's Pizzeria. It's a nice little place to eat and come with some friends or family. There are a few problems, however. First, the hours have recently been cut back to inconvenient times. I just updated them on Google's records. If they're going to have very minimal hours like that, it would be nice to have lunch hours and dinner hours. They have also cut back on staff and last time I was there, they had one person in the kitchen and one waitress. Due to the popularity of the time I was there, one waitress did not suffice and many customers found that they would have to fill up their drinks themselves and go up to the counter to wait to pay. Also, after I gave the waitress the bill and money I had realized that she had not returned the change over 10 minutes later. When I went up to ask for my change, she hadn't even processed the payment and I had to wait for that to be done. Oh and when I asked for a Coke, my drink didn't taste right. When I looked back at the machine she had given me a Diet Coke as the regular Coke was out. When she got my first refill I looked back and she filled it up with Diet Coke again without even telling me. I hope that some of these problems will be fixed so that I can come again more often.

Recent changes to the restaurant: Booths removed, tables added New menus Less staff Drink machine...

I'm not mad, just disheartened...

Great food, regardless of the location I go to! Each with their own distinct atmosphere. Looking for a calm spot with a jukebox? Go to the West Carmel location. Need to get a shopping spree in? Go to the arts district. Want a sports bar feel? Sheridan is your new pub of preference.

As for my food... I ordered a Deluxe pasta with green peppers and a drink

Bread sticks were great! Nice and doughy, but not in an under baked way.

THE PASTA!!! 🍝

I had attempted to get a lunch combo for 10 dollars but the deluxe is the only pasta not featured for the special. That was an oversight on my end but the fact that I had paid 17.41 for a drink, 2 bread sticks, and pasta with a singular added topping (to which I had not received) is quite the difference.

The noodles themselves absorbed the sauce well and were very tasty.

The chicken and sausage were succulent and tender.

HOWEVER COMMA... NGP!!! NO GREEN PEPPERS!

Usually I don't go too crazy over missing additives, but they're not free either. I work on the road a lot due to pest control and try to get a real meal on occasion if I have the time.

The biggest disappointment was the Green pepper, was really looking forward to them

When I called in to report the discrepancy, they did try to offer a complimentary item, but I don't wish to tarnish my reviews...