Pizza & Pasta Express — Restaurant in Carterville

We took the kids there Friday night bc the menu shows that they have an all u can eat buffet. Their was not even one other person in the restaurant when we arrived. We ordered and asked if they'd turn on the trains. Of course they're outta order. We had ordered a taco pizza. It was the saddest taco pizza I'd ever seen. The refried beans taste overwhelmed everything. I didn't even think their was any meat on our pie. Also no black olives. They then said oh they had to be requested and paid for. We then asked for taco sauce and or sour cream. They didn't have either. We waited an hour for our order. We were about to just walk out when they said, no your pizzas up next. I them watched two more. Carry out orders be picked up. So ours was NOT next. Growing up this was my favorite pizza. Now, I'm sad I even wasted $35 there. We...

I had to call back 6 times because the phone kept hanging up and when calling back it goes to a dial tone. I placed my order (paid with my card over the phone)for delivery and was told 25-30 minutes. Over an hour later called back because I hadn't gotten my food. They had put my order in as pick up. Why would I pay over the phone if i was coming in to get it? Then tells me it will be another 30 minutes before I got my food. That had been made and had already been sitting for 40 minutes. Tried to cancel my order but they had already charged my card so that wasn't an option according to the lady on the phone. Food was decent but not...

Not the best server! No matter how many times we go in she always messes up the order. And she is not the best at multi tasking. I sat there for 25 min waiting on ice. The food is amazing which is why i keep going back but im not sure its worth having to deal with her. The girl that takes over for /as manager when he is not there does great and handling things. The booth seat could use some attention.

Overall i love the food but i can't handle the one server in particular. Unfortunately she is always the one there i have by chance once gotten someone else and everything was great. And the trains...