Tasting Room at Walker's Bluff — Restaurant in Carterville

I have never been one to complain about service workers. I will make up every excuse as to why something was poorly and it isn’t their faults. But every single possible thing was awful. Waiting an hour and a half just to get a side salad with almost zero dressing? A single water pitcher for a 20 top? Room was nearly 80°. Multiple meals were incorrect, most were cold (including the plate!), my medium rare steak was PURPLE. Two guests had to leave early, never even got their food cause it took over an hour and a half to come out. Servers were confused the entire time. The young man we saw mainly around the bar area was trying so hard to fix it all. When approached about all this, the manager acted like he was clueless and was “going to look into it” and then disappeared. Only came up to us on our way out after he realized one of us left a bad review, to which he tried to blame us for being early (10min and we sent someone ahead of time to make sure it was okay) and the other large party for being late(?).

Today was my graduation. But instead of being able to focus on celebrating with my family we had to deal with all of this. And then to still expect us to pay their automatic gratuity? No offers of discounts, reparations, etc? And then to BLAME US? There were two 4-6 top tables in the main room when we arrived. We watched multiple others be sat and served before we even got our side salads. I cannot recommend this place in the slightest. Truly put a damper on what was supposed to be a really big day. I hope in the future you do your staff a favor and book more than two servers, 3 kitchen staff, and one bartender to handle a main dining area and two large parties. Beyond...

When I looked online Walker, bluff sounded like a nice quaint little vineyard. But when you get there it's amazing. They've got a full on casino. They have a concert venue at their vineyard around the corner. They've got water features. There's a restaurant in there that has possibly the best food I've had in the continental United States. The staff was super friendly super informative. The wine grotto beneath something. You should not miss and if you did miss it. You need to go back and see it called down the rabbit hole and it's just like it. We were there in late autumn. You see all the swallows and I'm not sure what the other birds were called. Actually doing a murmuring if you've never seen it. You need to and we saw it here with plenty of nice wines in our gullet. It's one of those places you kind of look around like. Is there property I could buy close to here. We all have a good...

Beautiful place. Always enjoyed going out there. However our last visit was not the best. Reservation made in advance, we arrived on time. Hostess was very friendly and accommodating. But once we were seated it took literally 25 minutes to be greeted by a server. Actually they were all standing around really doing g nothing. Then a server came by. Very nice young lady. When I asked why it took so long to at least acknowledge our presence she says we'll we have an event going on. Now there were at least 6 servers standing g around literally doing nothing g. There was a guy walking around acting as if he were the manager. Allegedly the manger who I assume could not manage a road side stand. Not very professional. After about 30 minutes server started to take our drink orders. Then food orders. Not sure I want to return to thus venue. I can get better service at...