Pizza Hut — Restaurant in Casper

Over the years I have come to expect many different kinds of quality of service when ordering from the Pizza Hut stores we have here. There are quite a few of really awesome employees that work at the stores. But, the truly awesome one's work at the store we get our food from and some sadly even over the years of ordering have still maintained a lower level with overall performance and customer service. When I/we place our order, we usually have one store in mind that we order from. Because the pizza dough is usually very well made, as well as any other food we order off the menu and when we order any drinks or extra sauce we receive them. In my opinion the Pizza Hut store on 13th and Poplar is one of the best stores to not only get great customer service! But, also a wonderful place to get...

Though I live on the east side, I work on the west side. Have ordered delivery to work three times from this location. The only thing they've gotten completely right was the regular stuffed crust. They don't know how to make special/seasonal pizzas. At least not on the weekends they don't. A few months ago, I ordered the Big New Yorker. This store didn't put any of the special spices or seasonings on it. Tonight I ordered the Hot Honey. Same. There was nothing hot or sweet about it. Now, this doesn't mean that the pizzas tasted bad. It just means they didn't taste special (didn't taste like they were supposed to). They just tasted like a regular pizza I could order any time. From now on, anytime I want a specialty pizza, I will only order from the Hut on the other...

We ordered a pizza, went to select options, no pickles but put special request in for them. You think they could respond to that, hell no. Delivered it anyway and then when we complained, it was our fault. No, learn how to respond to options. Too busy or not is not ok when it comes to customer service. I have been in this business for more than 23 years and this is not how you treat customers!! Then when we call to ask to speak to a manager, it's hold...hold... hold... the same song and dance, trying to avoid us. Can we get a corporate number??? Oh no we don't have one! Say, what?????? Over responding to an option, it had to go this far? Pizza Hut, forever gone in our...