Imo's Pizza — Restaurant in Castle Point

This is the most rudest IMO’s ever. I called to place an order for delivery and was told that my order would be ready in an hour. I waited and hour and 10 minutes before I called the store, asking about my order. The lady that answered the phone had an attitude off the bat when I called. She stated that they only had two delivery drivers (which is something that should have been told before placing an order). Two she kept screaming and repeating herself over and over. Telling me that I am the fourth person on the delivery list like I work for imos. I asked a simple question would my money be refunded if they don’t make it here before the close. She yells in the phone I can refund your money now. That’s not something you say the a customer when they are asking a simple question about their food ( this is $65 order we talking about). I surely will be calling in on her...

Had a terrible experience with this location. My food that was delivered was not warm, my chicken was not fully cooked and 1 of my pizza was not fully cooked. I called the store and a female picked up and I told her my problem and she placed me on a long hold. Then the manager picked up the phone and I told him how displeased I was about my order and he was going back and forth about how they cooked the order right, instead of seeing what he can do to make my order right. I asked him for his name and he would not give it to me and hung up the phone. I called the store back several times and they kept hanging up on me. The service I just received here was terrible and I spent 92.51. I would advise, anyone who is wanting Imo's, to pass this location up and go to...

This is one of those situations you gotta ask yourself if you feel "lucky" or not. I ordered online 3 times, first time was a pickup, went OK. Second time was a delivery, pizza was warm by time I got it. Third time...third time's the charm, right? Third time I called back because time had passed for my pizza to be delivered, the "Track Your Order" counter said my stuff was still in prep. So I call, guy says my pizza done, waiting on driver, 20-25 min. 20 min later, a woman calls, says "This Imo's, do you still want your pizza?" "I paid for it" was my response. At this point, she telling me it will be another 20 min. So I say I want my money back, I hear her say "Don't make it"...my food ain't even made,...