DC Pub & Grill — Restaurant in Cedar Highlands

Food was excellent as the other reviews state. That’s why I came here. Customer service, not so much. I came in and was told to sit where I like. There were several bar height tables available, but I find the chairs for those uncomfortable to sit in. All the lower tables were taken, (except for one where a couple of the wait staff were sitting). What appeared to be a low height bar in front of the kitchen (see photo and note there was no food on it when I tried to sit down) and as I went to sit there, I was told I couldn’t because that’s where they set the food when it comes out of the kitchen. I told them that I didn’t like to sit at the bar height chairs, and they noted as I did that there wasn’t anything else available (despite the fact that they could’ve had their waitresses [who were just talking, not eating] move to give me the table I preferred). You would think there would not be an open bench where they did not want you to sit. The closest bar height table still had crumbs on it from the last customer, but was not overly dirty. I swept them off and sat down. After I did so, the waitress asked if I wanted her to wash the table and I declined. I ordered one of the turkey sandwiches and asked for an upgrade to the Philly fries. Waitress took that order and then came back and said they couldn’t do that upgrade (although I’m not sure why they couldn’t just credit me the price of the side fries). As I didn’t want fries with my fries, I had them give me a side of onion rings. Instead of charging me the two dollars extra that the menu price has over the fries they charged me four extra, even though all I wanted was the Philly fries in the first place (see photo of receipt and menu prices). The girl who was sitting at the low height table talking, brought me my sandwich, and then promptly sneezed in her hands (in front of other kitchen staff) and then went back to work without washing them. Finally, without showing me an itemized receipt first, the waitress brought up one of those iPad style devices where I have to select my tip in front of her. It wasn’t working correctly so I had to do so over multiple attempts.

Although the food was great, my customer experience was so poor I won’t be...

Based on two horrible experiences here in the past week I have to say that the food and the service at this establishment is absolutely terrible. Last Sunday we came here and the food was bland and burnt to a crisp. My kids chicken fingers were almost black and were as dry as a crouton. Completely inedible. The service was somehow worse than the food. There were at least 3 servers on staff and after they brought our food they didn’t check up on us one time. I ran out of water within the first 5 minutes and had to finish my spicy burger with no water. At the end of the meal we waited for a check for about 10 minutes and then finally just walked up to the front desk to ask for our check. The servers just sat in booths and gossiped the entire time we were there. The employees were loud, sloppy, and unprofessional.

Todays experience was somehow even worse than before. We had a bunch of family in town and decided to go here since the other restaurants were jam packed and we wanted a quick meal. Upon walking inside the woman who greeted us tried to insist that we sit outside but it was a cold day and we didn’t want our kids to freeze so we requested to sit inside. She smugly sighed and said, “Well if you sit in here you’ll be farther apart and you’ll clog up the entire restaurant.” We all grabbed our own tables anyways and she kept making petty rude remarks until we finally just up and left. We will never go back to this establishment. I hope the manager here straightens out these terrible employees before they sabotage what’s left of...

This used to be the best restaurant in Duck Creek. We were never turned away saying they couldn’t serve us (on Friday with 30% of the tables full). We came back the next day in hopes to have a great lunch. Sadly we were not acknowledged for 30 minutes and it took over 2 hours to get food, drinks and the bill. Our waitress completely ignored us, talking to her friends and not servicing her tables. We had to flag down a staff member on multiple occasions to get help. We ended up going inside to get our own utensils. Our server never asked us if our food was ok. We wanted another round of drinks and had to beg for help. Our table could have been turned 2 times in the time we were there (over 2 hours). The owner is losing money and needs to hold his staff accountable.

I hope improvements can be made. Some suggestions would be to delete menu items that take too long. Have some easy appetizers to serve patrons that want to grab a snack and beverages. Ask the staff to walk all of their tables and check on them. The owner or manager should check on customers once in a while. Ask them if everything was great (that’s something we loved about the previous owner). I always felt like a valued customer and was never ignored (not even when it was busy).

Please make improvements and bring back our faith in a restaurant we have...