Jake's on the Lakes — Restaurant in Center City

I looked forward to a lovely evening out after working 10-hour shifts for the last ten days. We all know that in this economy, it's not cheap to go out to eat or hit the drive-through; it's a treat. Tonight, we decided to try a new place. Unfortunately, it wasn't an experience I can recommend.

I decided to go simple and order a burger. (It was me and two others ordering burgers tonight) I bit into my burger before my mom and sister, and I knew immediately that I wouldn't be able to eat it as it was way too "pink" for my liking. When the waitress returned, I sent it back because I couldn't stomach it (plus, as I said, when things are this expensive, you want to pay for something you genuinely want/enjoy). My mom ended up cutting into her burger after mine, which was also way too pink for her. The waitress was annoyed that we were now sending two burgers back (this is where my frustration began, and I wouldn't have written a review if it wasn't for this). As my mom apologized, she cut her off and said, "Well, we cook our burgers to medium, so we need to know that beforehand. (As if we should have just known that.) This bothered me because I found it rude when we were being nothing but kind and apologetic for the inconvenience. I looked at the menu to see if we overlooked a disclaimer saying burgers cooked to medium, which we didn't find on the menu, so I found that comment to be rude. She came back to check on the third burger and was snippy and completely ignored my mom talking to her; at this point, I was shocked by how she was towards us and wished we could have put cash down on the table and walked out. The waitress returned with two "fresh burgers" (still pink) and the cold fries we were served with the first burgers. By now I've just lost my appetite. She then realized that we were unhappy about her interaction with us, and my mom told her that maybe next time, she could inform the customer instead of assuming we knew. She then starts talking with a normal "customer service" tone. She explains how they have gone back and forth from cooking burgers medium well and back to medium as other customers complained about medium-well burgers. The bill was just over $66 for three burgers and three sodas. In this economy, you want to pay for something you will enjoy, which was apparently inconvenient for the staff here, which is disappointing. I had hoped to have found a new place to chill and enjoy a burger after a long day.

Please consider informing customers of how burgers are cooked, especially when it's been an issue, and ultimately consider customer service. Good customer service is dying off...

I really, really want this to be what they want to be but, sadly, I don't think they are there yet. I have been there twice with high hopes but, so far, it seems like false advertising.

The website claims the food is for an adventerous palate but so far the food has only been fine, but nothing spectacular. The french fries are pictured on the menu as being a standard cut but they only offer crinkle cut or waffle. I have only tried the crinkle cut and they were very bland and, if they weren't frozen in a bag from a grocery store, they tasted as if they were. My husband felt the same about the onion rings he had. He also did not enjoy the gravy that had chunks of food in it. On our second trip, I just had the chips and they were much better than the fries. My husband did have the fries and was just as unimpressed as I was. Their craft cocktail pictured on the menu is in the appropriate glass but my margarita arrived in a tall, skinny glass. I know this may seem petty to people but again, the false advertising, plus this is my least favorite glass to drink from. The other thing about the margarita is that the menu said it was made with fresh lime juice, which is why I ordered it. We make our own margaritas at home and that margarita tasted more like a mix than fresh lime juice.

There is a man with a very long, bushy beard that works there. From the patio, I could see him back in the kitchen. I am not sure if he has anything to do with prepping, cooking, plating, or delivering food but, if he does, he needs to either braid his beard or wear a hair net around it. The thought of hair hanging over someone's food really makes me sick to my stomach.

The servers each time have been great. I have no problem with the service at all. The atmosphere itself is disappointing because they have not made any changes since it was the Grumpy Minnow and just feels like I am dining at the Grumpy Minnow (which was an extremely disappointing restaraunt).

This area desperately needs and deserves what this restaurant is trying to be. Everything around here is so bland and unexciting. I really applaud them for recoginizing this and trying. I am not giving up on Jakes on the Lake yet; however, I will be giving them more time before...

never been here before .Arrive at about 9:00 p.m.. I was told kitchen was closed. You want next door grab? Food came back around 10:30. Seated ourselves next to the only group in the restaurant. There was a band playing that was extremely loud. Made it hard to talk. Server came and served the group next to us after about 10 minutes of being there. Looked at us and walked away. Where did another 10 minutes with no service?. It got up and went to the bar. There was no server to be found. Walk towards the back bathroom area and watch the server. Go into the kitchen. Walk to the bathroom. Go to the kitchen and disappear again. Never acknowledge me. In the course of 10 minutes of standing there 11 to be exact. At that time I used the restroom came back out. Still no server to be found. Sat down to talk to my partner. After about another 5 minutes we were just about to leave to go find somewhere else. The server finally walked out and played her down. I explained we've been without service for almost a half hour of being there. Server got very defensive and said that she was in the cooler. Explain to the server that she served the party that was next to us which by that time they had consumed their drinks and left the restaurant before we got service. Server had a attitude and said that she didn't see us but I know she looked at me when she was serving that party. Was not impressed by the service at all nor by the attitude to server gave us. Definitely will not recommend or return again. I would recommend finding other establishments.if your Looking for a...