Taco Bell — Restaurant in Chapin

DO NOT EAT AT THIS TACO BELL until they get a better manager. We had a choice to go anywhere, and I'm a taco bell addict. Unfortunately, I was wiggle dancing and I pleaded to get the key to the bathroom. Manager says you need to purchase first. I'm like I will but I Really need to go. Nope, not until you make a purchase first (with a bit of snap in her voice) Whatever, I will find a bush over this. Instead, I went to the gas station. Then I made a purchase at the gas station that I originally wasn't going to enter because we got off the highway FOR TACO BELL. Vera at the gas station was super kind to me, and first thing she asked "was the taco bell mean to you". That comment right there meant someone needs to know.

Coming from a full family of military community, we understand rules and regulations. Rules shouldn't be so strict to leave out the human element. A good manager would be able to recognize the difference. Also, somewhere along the way when taco bell started using kiosks, they seem to think they no longer need to teach customer service. Your kiosk shouldn't mean we won't treat you with kindness and respect.

Not only did I make my purchase at the gas station, but we got our lunch across the street at Zaxby's where we were greeted with a sweet, kind, and joyful man who immediately turned around my mood from that frustrating altercation. That location might not care they missed out on a $40 order, but if enough people stops tolerating callous employees, maybe Taco Bell or the lot owner will take notice. I will continue to love on Taco Bell at other locations, but I will mark this location in my maps as one to not go, and tell my friends and family who travel this...

Stay away from thus place. Restrooms are only after you order your food. So fist poop your pants than order. The old African American lady very rude and boss her employees constantly, talking and bossing them what to say and what not to do. She didn't even believe we already placed an order online and was checking and mumbling yo employees beein naive to her about everything. If I were them I would leave in one second. If that lady is there don't apply here. Let her work all by herself. We asked her name to call corporate and she didn't. If you are so good what are you afraid of??? Made our chalupa cold we couldn't even bite into it because it was hard. Told her that and she said she will not replace it because there is a quarter of it. I told excuse me where do you see quarter of it? So I took picture so I can send it to corporate. We bought $7 deal. It had 3 different burritos including chalupa. We were sharing a meal with my husband so he tried once also I bited into it and said it is super hard and also cold, I can't eat cold stuff. First of all don't sell stale products. If it's been sitting there, hard and cold why should I be eating it? Also rudness that lady has is outrageous. So many people left. I can't believe taco bell doesn't see that there is barely any people, that they loosing business ...

Most recent experience. I ordered on the internet and recieved the text saying it's being made and would be ready in 10mins. I arrived 15mins later and noticed that my order was still being prepared according to the tracker. So I decided to get gas first. I finished getting my gas and walked into the restaurant at this point it had been 20 mins.

I walked up to the counter and gave her my name and she told me it would be another min they were finishing my order. Perplexed I asked why wasn't it ready when I was told it would take 10 mins. She just shrugged her shoulders 3 mins later the kid from the back put my bags on the counter and walked away not saying a word. I asked the girl where's my drink? And she just looked at me then all of a sudden the kid from the back placed my drink on the counter Again, saying nothing and walked away. As I gathered my bags and drink I said what's the point of order ahead if you don't make the order ahead? She says "sometimes it's hard when it's busy" I shook my head and walked out. Did I forget to mention THERE WAS NOBODY ELSE IN THERE OR IN THE DRIVE THROUGH.

There is never a supervisor or manager visible.

Have 3 Stars only because the order was hot...