Carolina Family Restaurant — Restaurant in Charlotte

First time and not impressed...and the owner had a horrible attitude. I won't be returning.. For a Saturday morning at 9am they weren't busy. The parking lot had cleared by time I got my order, but I still had to wait between 30-45 minutes for basic eggs, bacon, toast..etc. Prior to I had called to try and place a call-in for pick up but waited for over 5 minutes for someone to come back on the phone and it sounded like once three guests paid their bill I was forgotten about. Last, I ordered over-medium eggs and had very runny over-easy eggs to which I am bringing back for them to replace.

Upon my return, I just wanted a refund of 5.25 but they accused me of eating half the food, stated with combativeness that they did what I asked about the eggs, but at that point the rest of my meal was cold and I wanted to eat my meal as a whole.. They wouldn't remake it, refused to refund me, and said there was nothing they could do. They didn't care about this experience being disappointing for me as a first time customer. I got on the phone with my boyfriend who spoke to them first and walked outside. They threw all my food away and when he went back in they wouldn't make me another plate so now they got money out of me for a meal I didn't get. This was all initiated by the owner. Im appalled at her behavior and attitude. Ive never experienced such hostility and defensiveness from an establishment. Im disgusted with their level of professionalism and greed. Maybe next time i won't preface the conversation with having admitted i wrote a review. I truly hope this never happens to anyone else. They admitted their discontent with having been there since 5am, and I guess professionally speaking, that's my fault. I'll make sure they aren't ever there for me at 5am to serve . I somehow had enough humility left in me to pay for a $14 meal for a homeless woman after all was said and done. My business won't be given to...

Frustrated. I've been trying to stop to eat a late lunch here for along time but its usually after 2 pm when I'm passing by it and 2 pm is their closing time. So I get that - my schedule does not usually allow me to get there in time. However, a couple weeks ago I FINALLY got there at 1:45 _ YAY.. Only to go inside and a girl without saying hello or anything,just rather snippily said "we're closed- we don't accept anyone after 1:45" - (and here it was exactly 1:45. ) Sooo disappointed. So to the restaurant I suggest you add to your signage. "Yes we techinically close at 2 pm but we don't accept anyone inside after 1:45" You need to change this online as well and make it clear . In fact you may as well say we close at 1:45 so no one will waste their time driving there assuming they can walk in at 1:59. I'm giving this a 3 star because I only been there one time and it was years ago. I don't want to judge the food and give the place a 1 but I can't give it a great review either when a customer falsely assumes youi are open to 2 when in fact you shut people out at 1:45. Please change the hours on your on your door, on the restaurant, and...

I've been in the area almost 10 years and didn't know this place was here. But the cashier mentioned the new paint job which does make it stand out a little

This is my kind of restaurant and would have been eating here for years had I known it was here. Paint job on side of building says it's been here since 1976.

It's right on the road and the parking lot was full when I arrived but it was not that busy inside. Seat yourself. Wait staff very nice. Got a 1/4:pound cheeseburger special that was on the board not on menu. Only open for breakfast and lunch, closes by 3pm so get here early. As I was leaving waitress told other customers they were out of several items.

Located in an area where a local 1 star motel and several garages are located so it's easy to blend in and lost but hopefully new paint job will make it stand out. Building is old with limited parking Bathroom is small and not ADA compliant, couldn't get a walker or wheelchair inside.

I will definitely be back. Burger...