Cosmic Cookie Bakery — Restaurant in Charlotte

I patronized this establishment today. I typically don't review on my first visit, because anyone can have an "off day". I was thrilled to check this place out, because I love chocolate chip cookies, it's a small/local business and it's a black owned business. I never expect anyone to worship the ground I walk on, however I do expect a certain level of kindness. Upon my entrance, there wasn't anyone in the from. I began to look in the case of different deserts. I noticed there weren't any cookies. A man emerged from the back. He said hello and I replied hello. He was kidding his head and saying, "uhum" as to answer a question that I doesn't ask. I then realized he's on the phone. He stood there waiting for me to make a decision. I told him it was my first time in. He just stared back at me. I then asked him, if he had cookies (because there weren't any on display). He replied yes. I asked him for one chocolate chip cookie. He repeated, "one chocolate chip cookie." I told him, yes. When he returned I confirmed that the desert I was looking at was a brownie. He confirmed it was. I asked him for one of those as well. He bagged my order up, rang it into the cash register. He continued on with his conversation as he handed me my bag. I still left a tip via my card because again, "anyone can have an off day. I opted to get my receipt via text. Before I could finish putting in my phone number, he disappeared in the back. Being an entrepreneur myself, I believe customer service is key. The cookie was soft but I've had better. The brownie will be good once I warm it up, add some ice cream and a Carmel drizzle. I need business owners to understand that people DON'T have to spend their money with you. I will not be back. I'm sure he won't lose money over that, but some of the other reviews are...

The cookies looked fine, but the service was horrendous. My coworkers and I placed an order as a sympathy gift for our boss. We asked if they could be delivered around 9, and were told that "the delivery driver doesn't like to be in before 10", so the earliest we could do is just after 10. We agreed and placed the order. At 11:10, we called again to find out where the order was, and were told that they hadn't been baked yet, so it would be 30 minutes, and then at the end of the call they said 30-40 minutes. An hour later, we called again to see what the status was now, and we were told the driver was on his way and had left 10 minutes prior. Our office is about 15 minutes away, and he didn't show up until 20 minutes after the call. I don't care how great the cookies are if you can't get a delivery within a couple hours of the original scheduled time, then I'd rather go with a more dependable company.

Edit since I can't reply: I appreciate the apology and the difficult situation. Unfortunately, we just felt like the situation wasn't handled well. Your employees ended up spending more time talking to us on the phone because they kept missing the latest deadline they gave than if they had just called us once and given us a realistic timeframe. We also would have been a lot more understanding of the fact that a small business was understaffed. However, the construction that you claim added 15 minutes to the trip, it's confined to the back of our building. As it's newly renovated, that would mean turning into the building parking lot, driving past all of the signs with "Building Entrance" and arrows on them, and then ending up on the construction side. While our boss appreciated the cookies and seemed to enjoy them, the lies and excuses that were given to us after the fact at every step will be what...

I only leave reviews if I really enjoyed the business/company or if I was dissatisfied; at the moment I am dissatisfied and disappointed. I should have read the reviews prior to ordering from here. A few days ago my husband and I were craving cookies and I wasn't in the mood to bake so I figured we could try Cosmic Cookie Bakery. I was impressed by the assortment of cookies that were offered as well as the price for a dozen cookies. I ordered ahead online for pick up, when my husband came back with them I was impressed by the size of the cookies, but instantly noticed that I had extra of one cookie and didn't receive a different cookie. My husband had mentioned that the guy working there had an attitude problem and lacked professionalism. I called the bakery and told him that I was missing the 2 red velvet cookies. The guy I spoke with apologized several times and told me that he'd just given the last of those to the previous order. He let us choose 4 cookie instead of just the 2 because of the inconvenience. At that point I was okay with it. Out of those 14 cookies we only enjoyed the funfetti cookies which we only got 2 of. Those other cookies were DISGUSTING! Baking soda was over used in each one of those cookies. It was like amateur hour at the bakery or something, I kid you not! They had also given me 2 of the same cookie and didn't give me another one that I had ordered as if to make up for it without me realizing. I am so upset about the service we received, the deception, and that poor quality of cookies. I should have just made my own instead of choosing Cosmic...