Dairy Queen Grill & Chill — Restaurant in Charlotte

I usually stop by for breakfast, and in the mornings, the ladies working are always awesome—no complaints there at all. I understand why some folks might get frustrated, especially since this is one of the only non-Mexican food spots in Charlotte. Expectations can run high, but at the end of the day, it’s still a fast food restaurant. Just like anywhere else, experiences will vary. I have only had an issue with their original DQ cakes. I spoke to who I needed to about it. And now I just don’t buy cakes there anymore. The decoration on the cakes are pretty good. So no issues on that. Every staff member I’ve interacted with since we moved here has been kind and professional. People tend to forget how tough fast food jobs can be. My first job was in fast food, and I even worked at a Dairy Queen, so I know what it’s like. Now I work in the medical field, I still respect and appreciate those in fast food. They deal with a lot every day, and they deserve credit for that. Just like anyone else in any...

I dont know if this occurs regularly but, I waited for about 30 mins for a Basket of cheese curds and a milkshake. They told me to pull up to the gate and they would bring the food out shortly, after about 10 mins I noticed that they were giving everyone else their order while they were in line, so I waited another 10 mins, I had already eaten the meal they gave me at the Drive through, I was stsrting to get irritated, after the thirld and last 10 mins, i got out of my vehicle and walked in, then I waited at the desk for about another 10 mins before anyone came to ask me what i needed, finally the manager came in and gave all the workers a little come to jesus moment and then asked me what i was here for, the managers knew that i had been waiting paciently outside for 30 mins already, so I told them what i was there for and they finally gave me my food, I was so irritated at this point, but the manager and his wife were very kind and apoligized for the...

Horrible service! After we ordered our food a soccer team arrived. The coach apparently works there or knows someone who works there. He hopped behind the counter and served everyone on the soccer team BEFORE we got our food. Our order was wrong and the burgers were literally cold. No apologies were offered. We actually got part of our money back (after they charged us twice). There was also an elderly man who ordered before us who waited at least 45 minutes for his food and had to share a table with someone else because the RUDE team parents hogged up all the tables and left this man standing. Such a disappointment. And still hungry because I didn’t get to eat. Now on our way to find a restaurant that cares for its patrons and not just being the “big shot” for his team. Worst management...