Grampie's Pizzeria — Restaurant in Cibolo

The first day, they had to stop taking orders nearly two hours before closing because they ran out. This concerns me as it tells me they either weren't ready for or cannot handle the volume. I know quality pizza dough takes 16-20 hours to make (most people don't realize that), but on your grand opening, you should plan to make way more than you expect to sell. A pizza place should rarely run out, especially on day one.

Then on day two, their pizza ovens stopped working about 5 pm, this is the reason they gave to close early this time. But on this day, I was lucky enough to get my order in before this occurred, unfortunately my pick up wasn't until 530. I guess they assumed the residual heat would be enough to cook the pizza.

First, that's a gamble to think that way when you're cooking food for customers to eat, fortunately pizza is a low risk food. Secondly, no, the residual heat didn't work as well as they hoped. The pizza crust was obviously under cooked as you can see. Also, there was excess flour on it (see photo of box), two things about this: first if they cooked it correctly at high temperature, the excess flour will burn and fortunately they didn't since it didn't ruin the flavor of the crust. But as stated it was undercooked, doughy and flavor of raw flour.

The sauce has a taste as if it came prepared in a jar, not made in the store. I'd be surprised if they were San Marzano tomatoes too. I mention this because their menu advertises a "traditional Napolitano pizza", for which hand crushed San Marzano, salt, and basil are a must.

If this is their family recipe and they like it, I hope for their sake others like it too. But I'm particular with my pizza, and I'm not a big fan of this style. Please don't call it "authentic" or "traditional" if you don't follow the rules. If you tried that in Italy, you could get in trouble.

Anyway, this is America, and in America we believe in second chances. I'll try Grampies again in the future. I want to chalk this up to them being a new business. I'll try again in a few months if they survive.

Update 9/8/2023 I returned a month later and had a few different items. The fluffy "sausage" balls are 90% bread and were very dry. No spice to be found either, so they need to kick it up a bit or remove the spicy Italian sausage description. Either way, I don't want to get these again as even through the dryness, they didn't taste very good. The pizza sauce remains to taste from a can or jar, but it is definitely not homemade, and if it is, it's not very good and there are much better pizza restaurants in Cibolo (shout out to Catalanos).

I also got a Calzone with their almost world famous meatballs. The crust has very chemical and bitter taste by itself (could that be the NY Water?), and as you can see a little underdone for my liking (the temp in the oven needs to be higher pizza ovens should be 750-900 degrees). But if you can't make a great crust, getting your pizza and calzones to taste good is going to be a struggle.

Now the meatballs were very good. I give them 4 stars, only issue is they were in that store bought sauce.

I'm sorry, I gave them another chance and they continue to underwhelm. But everyone has their own tastes and this is just not for me. Their one saving grace is they're located outside a high school. Most teenagers operate under the assumption "even bad pizza is good pizza" mostly because they haven't had good pizza. I have and maybe that makes me a pizza snob, but I take that as a badge of honor, this is not good pizza, not for me, not for most. Life is too short...

Allow me to start by saying how wonderful the young lady was that answered the phone when I had questions regarding delivery. She advised to order online in which we did and requested the pizza be delivered at 8:30 PM.

Around 905 I contacted Grampy‘s and advised I had not received my order after the order was picked up at 8:23 PM. The same young lady that was so professional and polite, answered the phone and put me in contact with John the manager.

I immediately informed John that I ordered my pizza to be delivered at 8:30. I noticed it was picked up at 8:23 PM and had not received anything. John had expressed true concern and expressed also that he was afraid that the pizza may have been stolen by an Uber eats driver or DoorDash delivery. John requested my phone number and advised he would contact me back shortly.

John and I spoke approximately five minutes later and John repeated my order back to me and informed me that he would be delivering the order himself personally.

John brought the whole order out to us very friendly and was very professional with the whole situation as a manager should be.

As a small town like Schertz/cibolo, it is very important to take care of our little community in the people within it. Grampy‘s truly works very hard at maintaining that professionalism and I can highly respect that as a small business owner. They cannot control who delivers their food. Im sure they try tto get their food out to their customers as soon as possible in a timely manner . These third tier companies that do the food delivery services (Uber Eats, Doordash) can make a bad reputation for the small restaurants within our community,. Don’t hold it to them and allow them to make it right, unless they refuse and they truly are a bad company.

Thank you Grampy’s staff for you dedication to our community and trying to make it better place for us all to...

I started going up there when I saw a special on ribeye steaks. Which was A. Bout six weeks ago Since then, with their weekly specials, whether it be pork steaks sirloin. T bonesthis is where I've been going and I was there today because they have sir loins. On sale I would rather drive 20 miles there and 20 miles back. Knowing that the meat I'm getting is not only high quality but so delicious. That h Eb and other stores cannot compete with it.And when it comes to service, most of the people behind the counter unless they're super busy.When you're standing there waiting for someone as they're wrapping your order or asking you do you need help. You don't find that anymore.You have to look back at a movie when 3 guys would run around your carchecking.Your tires , your oil and pumping your gas. I'm going to take the time to say thank you to each individual. That's behind that counter for all their help and hard work from them to even the cashier. Who is always pleasantif you haven't been there to pick up a couple steaks. You need to try it, then get back to me and let me know what you think. I have not tried their chicken nor other items.They have so I can only as always those of you.Who see?My post were only comment on the things I've had but they're pork.They're sausage and and their Stakes are some of the best that I've ever had. Whether it's on the grill or just PAN frying them. They're pork, especially the pork steaks, so easy to make put in the oven. Don't need to shreddit, just cut it off the bone. Put it on a piece of bread with some coalslaw and Walla. An imitation pulled pork sandwich. So those are the only things I will comment on to be fair.Service is above and beyond.If you haven't been there, please give it a try.I don't think you'll be disappointed if you are I'd...