Hook Fish & Chicken Reading Rd — Restaurant in Cincinnati

Hook's Fish and Chicken has a few locations. So far I have tried but two of those locations. The Colerain Ave. location was very good. It's the 1920 Linn St., Cincinnati, Ohio that this low scoring review is in reference to.

Here's why the 1 star rating. I called to pre-order for pickup. My timing was perfect, and the order was just being boxed as I was paying, so this is not from someone who let the food sit awhile. I took said food home in an insulated container. When I got home and opened the food it was still hot.

What I found was totally unacceptable, and why I'll never order from the Linn Street location ever again.

Inside was 2 orders containing a total of 5 pieces of fish. Of the 5 pieces, only 1 of the 3 cod had been freshly cooked, and both of the Ocean Perch were as shriveled and over-cooked as were all of the other pieces of over-cooked fish in the order.

The badly shriveled, dry, and over-cooked pieces had obviously been pre-cooked at some point, and when they did not sell - were then quickly refried and added to my order that contained only 1 piece of freshly cooked fish.

This was on a Friday evening, at rush hour, and you can tell that in an effort to get ahead that this bad practice of frying, and then refrying, is how they planned to be ahead of any rush... a rush that I didn't see while I was there picking up their old and stale food.

I see for myself that Hook's Fish and Chicken uses a decent quality of fish in their locations. I also have tasted how their breading and frying oil are of top quality for fast food. But in the Linn St. location it's the staff that manages to foul up what should have been a...

The male cashiers are friendly and the chicken is really good.Only thing is the fries are never cooked fresh.The fries are already sitting cold and they pre drop them when you come to pick up your food.The 10 piece whole wing dinner should be 10$ and they add on taxes to your meal which I don’t like.Also your food is never on time when you call it in you still have to wait.Another thing I don’t like is they switch wings sometimes and use the party wings for the whole wing dinners instead of the big ones you normally get.Another thing is they always seem to forget...

The worst food EVER customer service was HORRIBLE, the manager owner whom ever kept passing the lack of satisfaction into the lady who answered the phone. I just called to see if they had a gyrocheeseburger being as I was from out of town and they made it without me saying so. NEVER WILL I EVER GO THERE AGAIN AND NEITHER SHOULD ANYONE FROM OUT OF TOWN OR IN TOWN EXPECTING GOOD FOOD SIMILAR TO HOME FOOD. IF THIS IS WHAT YOU USED TO FINE HELP YOUR SELF OTHERWISE GO ELSE WHERE SAVE YOUR MONEY AND TIME. BTW IT WAS THE...