McDonald's — Restaurant in City of Auburn

Always would go there on my 30 minute break from work and it was always an adventure, from very long wait times to forgotten food from the order it has always been an inconvenience. I still would go occasionally but now due to the experience last week I will never buy anything from the establishment again. I ordered my usual McDouble and mcchicken with a small fry and large rootbeer, usually I get some sort of sauce to go with it. The wait time was atrocious and it was 230 in the afternoon, but it’s kind of understandable because they were busy. But when I received my food I already had to go back to work. When I got there I discovered that both of the sauce packets I received were leaking all over the bag, yes an inconvenience but nothing unusual. Then I took a bite out of my mcchicken and it was still frozen. Literally the most disgusting bite out of anything I have ever taken. I tried calling the restaurant before I had to go back in to let them know about the error but the number did not work after 10 attempts. If I could rate it 0 stars I would and I know damn well one bad review isn’t going to make the difference since it’s McDonald’s and it’ll always do business. But if I can recommend going to a different establishment I definitely will because honestly eating food out of the dumpster at the mall would honestly be a huge step up to the comical establishment this McDonald’s puts itself out to be. Thanks for listening...

Absolutely awful! Husband ordered two of the exact same sandwiches and one didn't come with lettuce. Fries tasted like they were fried in old grease. Now for the service! We brought kids to play in the play place and if that wasn't there we would have left. Employees acted like wild monkeys: swearing...very loud from the back manager gave two warnings while we were there, there was a verbal fight that broke out between two employees about a separate issue...not the swearing! The order taker was very rude...acted like we were taking up her time and she was irritated. Then proceeded to yell at the manager to fix her computer because said operater couldn't figure out how to put in one of our coupons. The guy behind us said he was going to call corporate in the restaurant so they could hear all of the swearing and nonsense going on. The employees were loud and obnoxious. The manager had absolutely no control over the place or her employees. My 3 year olds daycare of 16 kids behave better than those "adults". Play place was disgusting...food all over the floor...wish I took a picture! The basketball game was out of order and like every 5 minutes it let off this annoying sound almost like a fire alarm. This happened for two hours before we finally left! It took them literally 9 minutes to make a milkshake. Highly do not recommend this place I will go to Cortland McDonald's before I ever...

Ordered through the app, after 15 min and no food I tried to go inside to get my food but all the doors were locked. I called, no one answered. I got in the long drive thru line and waited until I saw an employee taking out garbage then I went up to him and told him the situation and he tried the door and confirmed it was locked. He has just gotten to work he said, he went around back and let me in, then told the next employee we saw that the doors were locked and she said " I know. I locked them." I stood there for about 5 more minutes before anyone came to help and then I was told my food was done and it would be right out. I asked how long it had been sitting there and they said "not long." However, they only had one of two orders ready and the one order was incorrect. They refused to give me my money back, even after waiting another five minutes for the manager, who must have been in the back. I took a two minute video where it shows the employees wearing their masks below their noses and on there cellphone as customers wait watching, including me, for longer than five minutes. Everything about this visit at this location was Completely unacceptable. I will never eat at this...