Burger King — Restaurant in City of Hornell

On Monday the 17th of Feb 2025, my son, who is in the military, and his toddler (2 years old) son were in Hornell getting some shopping done. My grandson is potty training and had to go. So they stopped at Hornell BK. They opened the front door stepped in and instantly fell. There was a least 4" thick of slush and ice. My son was carrying my grandson. No rug down and the wet floor sign was off to side and not noticeable until my son was on the ground. There were customers in the restaurant and workers who all witnessed this. In fact one witness who saw after the fact is how I found out as they called me before my son even did . I heard laughter in the background and someone say as laughing are u ok. Meanwhile I'm hearing a god awful screaming coming from a child. Then I hear my son yelling at them saying my son is screaming does that answer your question? Why hasn't anyone cleaned that up out there? That's ridiculous. And that wet floor sign isn't even visible until you're already on the floor. I heard laughter still and a female voice say ohh did the baby fall too? I heard what do u think from my son. I immediately hung up and called my son who was in the bathroom with my grandson. My grandsons back was swollen and he started not making sense when he was talking. Barley moving my son immediately took my grandson to St James ER where he was for next hour making sure he was okay. Luckily he was. The bruising is just now starting to go away. I will NEVER SPEND ANOTHER DIME IN THIS RESTAURANT AGAIN!! NOW IT'S...

Some of the upper management are so rude for no reason to both the employees and the customers. To test it i was extra polite this morning and the manager was very cold and rude when I came through the drive thru. I had to come right back inside to pick up another order and it was tossed at me and my thank u have a good day was met with rude gd I can not wait until lunch comments. It's a family restaurant and as upper management if u can't check you're attitude at the door how can you expect the younger employees to? You are shaping the leaders and the example that you want them to follow. And other employees are bersted and put down in front of customers....

So i spend $16.31 for two whopper Jrs. Add bacon and cheese. My husband gets 2 original chicken sandwiches and a chicken fries. # 1 NO CHEESE! COLD, A TINY PIECE of lettuce, one sliver of tomato and onion, one PC of bacon. On both burgers. #2 I've worked in food service all my life and u have burnt oil. U wanna taste burnt oil on ur fries or anything fried? Yup someone will b pooping thier brains out in 1/2 hr. Taste ur fries in fresh oil then burnt. Its Gross! U use the fryers 16 hrs a day??? Oil breaks down quick. I'm personal wont b back. Yup complain about a $17. Order y the heck not. I couldn't post unless I picked a star And well u don't...