Tim Hortons — Restaurant in City of Lackawanna

Newer location very clean and tidy:) Very well trained and friendly staff. Food quality 10/10, cleanliness 10/10, location 10/10. I used to work here, out of the 10+ locations I have worked at this one is the best by far. The only downside was working the 2-10pm shift. I was alone from 5-10. Management was thoughtful and allowed another team member to stay until 7. But still was stressful and turned my life into a void🙃🙃 so be kind to the afternoon staff they work all afternoon and sleep until the next day their life legit exists here. If they have a blank face its not because they the customers. They probably haven’t made any human communication to anyone but a customer for 4 days. ALSO PLEASE DONT ORDER 6 DRINKS A DOZEN DONUTS AND. TAKE TWELVE IN THE DRIVE THRU OUR GOAL IS TO HAVE GUESTS SERVED IN UNDER A MINUTE. PLEASE...

Never had such a bad experience, first time ordering through the app. Granted, I was dog walking as I ordered and wasn't familiar with this location, Not my local store as I'm dog sitting. None of this, however, should be met with the argumentative attitude I received even after I apologized for not knowing the area. Not at all a reflection on any of the other staff, but the one girl(I assume was shift supervisor/team leader or the like) had the most awful attitude & zero customer service skills on my visit at 9am on 10/19. Sorry for the other staff working on this shift as she deserves this...

The staff was super unpleasant, the wait was crazy and don't get me wrong I've worked in fast food I understand it's not easy and always an in and out but that was absolutely ridiculous. Not to mention they constantly mess up on orders. They repeated my order back to me but when it was time to get my coffee and food all that was checked out was my coffee and then they had the nerve to be snippy with me when I said nevermind about the food because I was in a rush and was expecting after 25 minutes they would have had a bagel ready. Will not be visiting this...