Jaco's Pizzeria — Restaurant in City of Niagara Falls

I have been to Jacos 3 times this month and today is on July 9th. Twice I ordered the half a tray and 20 wing special but yesterday was my son’s birthday party so I ordered a full tray and 30 wings, half cheese and half cheese and pepperoni. Prior to yesterday, both half a trays came out burnt. The first time was decent , the second time was awful. Even the kids didn’t eat it. That’s $45 down the drain. I decided to be proactive and request that the pizza is cooked light and Mia , the girl who answered the phone stated that her cousin was back there on pizzas and he always makes it right but she would still let him know for me. When I picked my order up and arrived back at the party, I opened the boxes and I was very disappointed to see both pizzas were burnt. The slice I tried to serve one of the kids at the party had to be broken up because he’s little. When I tried to break the pizza into pieces it wouldn’t even break. The breading was hard all the way through. And visibly burnt on the top as well. I felt as if it was overcooked intentionally because I asked for it not to be. I called Jacos to complain and inquire if there was something they could do for the inconvenience. Mia stated that the owner mentioned that I had to take photos of the pizzas and send it to her cell to prove that my statement was true which I did. She said that I could not be refunded but they will remake the pizzas if I brought them back in. I brought the cheese back and left the pepperoni at the party for the kids because they had already tried to give one slice a try and I felt it was unnecessary to bring a half eaten pizza back to be thrown in the trash anyway. When I got back to Jacos Mia apologized and stated that they would not replace the pepperoni pizza since I didn’t bring it back in. I thought this was the most ridiculous experience I’ve ever had at Jacos and I’ve been eating there my whole life. If I sent the photos to you and you could see that the pizzas you sold me were burnt why wouldn’t you make them over? What would be the purpose of the photos then? & better yet, why can no one at such a grown age be mature enough to take accountability for their mistakes, especially in a professional setting. The cook knew he burned the pizza and so did Mia at the counter and so did the owner, yet there was still an issue. I used to enjoy Jacos. But over $100 on pizza in the last week and all three visits were disappointing. You can tell when Andrew is preparing the food vs everyone else. He actually cares to satisfy the customers. Since the original owner passed away the establishment has honestly been going down. The service is terrible and the food is worse. I will not be returning. It is time to find a new pizzeria in...

First and foremost. I absolutely love Jacos. Their subs and salads are SO good. The best in the Falls. My fiance and myself went into the bar and was just going to order food to go. When we walked in Billy Jo greeted us. She was so amazing! Such a sweet heart. She asked us what we wanted to drink and we sat at the bar and chit chatted for a few minutes. She talked us into staying at the bar to eat instead of take out. Such a great decision! The food was so much better and the salad my fiance got was insanely huge! The salad came in this huge bowl and it even had tongs on the side! Came with a cute little ladal and a bowl of dressing. It was double the size of a take out salad. So worth it to eat in for the same price. I had a steak and cheese sub. Top notch as always. And we also had a few apps! All the food was excellent. I've never had anything bad out of the kitchen. Billy Jo was extremely sweet. We had a conversation about the the unfortunate passing of the owner. May he rest in heavenly peace. - She was extremely compassionate. She also had excellent customer service & she checked in with us and making sure we had everything. And the drinks she made were good! Dave and I (Crystal) we will be back in to hang out and have some drinks and food again. ❤️❤️ Thank you Billy Jo and Kitchen...

These people and the owners are ignorant rude people!!! I placed a order for a pizza, well after waiting close to a hour for the order to be ready I went and picked it up and when I arrived at home I realized the entire pizza was covered with hot peppers. My young children do not eat hot peppers. So I called back and described the situation to the person on the phone and he told me that they would make me a new pizza but it would be another hour. I told him that I wanted my money back and I would return the pizza. he responded that he could not make that decision and he had to wait for the owner to arrive there that night at midnight. so I left my phone number, mean while I still did not have a dinner for my children that they could eat. so I went out and spent more money for a dinner that they could eat. Needless to say the gutless coward owner never called me back even after I relentlessly called for several days after. These people will never get another single penny from me and I will continue to tell everybody I know how this place likes to conduct business. The owner Is a spineless coward that needs to be put out of business considering that he cheats the...