Dunkin' — Restaurant in City of Rochester

I just ordered at this location. On the way to the gate to catch our plane my wife I noticed that the cream cheese we ordered was not in the bag. I returned to the counter and instead of being helped I was told to go to the back of the line. I explained the issue but the cashier told me that I didn't order anything and that unless they found my order that they couldn't give a side of cream cheese. I calmly explained what took place as she continued to search through her order screen to prove that I wasn't a customer. Finally after a few minutes she find the order and without any apology and a very nasty attitude gave me the cream cheese. I wouldn't have written this but to my shock the owner of the location PAULA VIEIRA was sitting there watching the whole thing!! When I asked for the general managers info she stepped forward and rudely began to support her employees behavior. Finally the manger of the store SCOTT ALLEN came out and apologies for both of their behavior. Is this the type of service we should receive because they are the only DD in the airport. I guess because I was in my sweatsuit and not my business suit that I don't deserve...

Very unprofessional attitude. The only colorgirl working out of all the employees has a very nasty sour bitter complex exactly like the frozen hazelnut coffee she served me. Crumbled my receipt then had the nerve to tell me next time ask for it. Keep her in the back cause she is very disruptive and disrespectful in the front to customers. I tossed the drink. It honestly had a sour bitter after effect. Tasted like outdated coffee that sit around too long and loose it's flavor. Where customer service slack I stop spending my cash and...

New employee didnt know how to make specialty coffee, didnt know how to use register with gift card purchase. Had a mask around his chin but not covering his face. Put on gloves but didnt wash hands first and he touched gloves over. As he was making food, coughed into his elbow then continued to make my food. I threw it right into the trash . This is a pandemic and we need to be extra careful. Shame on Dunkin Donuts for not training properly especially...