Pie Time — Restaurant in City of Rochester

Last night I ordered a delivery order from Pie Time. The gentleman that took my order over the phone told me it would take 45 minutes for my food. 75 minutes later my food finally comes. The food was luke warm at best. The steak on my trash plate was so overcooked it was like jerky. The cheeseburger sub was lacking ingredients I had asked for and the burgers were inedible. They were burnt to a crisp and rock hard. I called the store and asked to speak to a manager. I was told there wasn't one there at the moment but the gentleman took my number down and said someone would call me within minutes. No one called. I then sent a Facebook message trying to reach out to the owner to make things right. The message was immediately opened but again no response. I have ordered from here numerous times and have had great experiences but unfortunately this last one wasn't. I am so disappointed in both the food and service from them. I hate leaving bad reviews but felt it was necessary as I have tried two different times to reach out and got...

Starting with the positive as we normally order via Grubhub. The calzones are fabulous and it comes with sauce I have never tried. Tonight we decided on the garlic knot crust pizza w pepperoni. First, tastes nothing like a garlic knot and looks nothing like the crust pictured. More importantly, the sauce is TERRIBLE and ruins the pizza. It is bitter! Like it was from a generic company. The cheese and pepperoni is sparse as well. Normally I would complain to Grubhub (only when truly warranted) but I have yet to ever see a refund. I advise Pie Time to find a different sauce...it's beyond awful.That being said, steer clear of the pizza! I will order the calzones/ stromboli...

Terrible I ordered the large Pizza and 20 wings asked for half cheese half bacon.The pizza hardly had bacon let alo6 cheese .I mean literally just sauce and bread.The wings were fried extra crispy on the outside yet still pink in the middle.The parmesan on the parm wings were wet and dry and very salty.When I called to let them know how dissatisfied I was he had the nerve to get smart and then say next time I order He'll take a few bucks off.Gtfoh this place is a Joke that'll be the 1st, last and only $32 they'll get from me.I'm beyond disgusted and so was my kids and company never again.If I could post the pics I...