Subway — Restaurant in City of Utica

Writing this as an acknowledgment to Ann for her excellent customer service tonight. I ordered a mobile order at 11:30pm to this location after arrival I was told they were out of stock of meatballs for the night. After she heard the disappointment in my voice she offered to make some specially for me without a huff or a puff. At this point it was 11:55 she easily could have told me they were out and went about our night. I know how busy this location gets especially with the bogo promo going on right now I’m sure she had a very busy shift, a lot of respect for this women...

The young gentleman that was working there at Subway doing our subs. He was fantastic at handling our subs. We were first in line. A second. Customer came in in the lady that was working with him …older lady. She was taking care of the customer behind us but when did reaching over our subs to get the customer behind us, things become an exception. I thought it was disgusting. I thought it was unsanitary. I didn’t say nothing at the time because I did not want to start an argument, but beware of the older lady there she likes reaching over peoples...

Fast service and good food. This location has always provided my family with the meal we want in a hurry....but accurately! The only thing I can fault is the general level of cleanliness of the dining area and restroom... it could...