Subway — Restaurant in Clayton

WORST experience ever and they owe me money. Online orders placed-had to do 2 due to your rules on order size (7 items). Go to pick up 5:40 and they say they dont have access to the order. Had to go home to print out order for 7 people. Come back. GIve them the order. They start making it, but stop my LATE order at least 5 times to make orders for walk ins. THEN tell me 3 things on my order they dont even have, but cant give me money back because a manager isn't there until MONDAY!!?? So, my 5:40 pick up was still not ready by 6:20! Some sandwiches were sitting there made while they kept putting them off to go take care of others. They finished my order at 6:40! AN HOUR after it was supposed to be ready!Then I get home, one was wrong and must have been first made-so soggy it couldnt be picked up and was missing things. I go to take it back to be remade, come home to find another was not old, cold, soggy, but she just said forget it. I had been there 3 times, the kids were hungry, 2 people were coming from Raleigh so didn't even check theirs until later. This was a joke. How can you not have items, not access an order, and have NO WAY TO REFUND MY MONEY. There is no excuse for this mismanagement and lack of corporate support when the worker called. This is always one of the worst locations but closest to home. We hadn't been here in 6 months due to the last experience, but this beats that by a longshot. I worked in restaurants in college and NEVER was in a situation where there was no one in charge to fix problems. This is a sad excuse for a restaurant. On top of that, I have seen some jerk guy boss in the past there treat an AA employee so awful. He was hounding her, telling her do this, do that, sweep, fill soda, get spinach, while the others just stood there. I wonder why she no longer...

Went to the subway across from Riverwood. Never had problems there before, been several times. I am a local to the area and have worked in the same shopping center for over 6 years. I am a Mexican American young woman, born and raised in Johnston county. I brought my own drink ,that I had purchased somewhere else, in the subway and when I went to pay I made sure to clarify that it was not from the subway store. I stated that I had bought it from a gas station, never specifying that it was from the gas station connected to the subway. Once sat down, the assistant manager proceeded to check the fridge and go to the gas station to verify if in fact it was bought from the connected gas station. While eating my meal i could hear the assistant manager say i had stolen the drink. I was greatly offended and did not understand why she would assume the drink was stolen, proceed to check at the gas station, and talk to the gas station employee that the drink had been stolen. Once I was done with my meal, I walked over to the counter and asked for the lady’s name. She proceeded to say her name was Jennifer and then asked why. Wanting to again clarify I said I had not taken the drink from their fridge, I had walked in with the drink already. I don’t see why she had to go to the extent to check with the gas station person to see if it was true. I never said it was from the connected gas station. I made sure to let her know I was going to talk to higher authority and for her to check the cameras. I am offended by how rude the assistant manager was to assume I...

"Honestly, this place is a disaster!

What was once a decent place to get a sub is now not even a decent place to bring your family, unless you don't mind them learning a few choice words from the vulgar rap lyrics blaring throughout. For a sub shop they should at least have bread readily available, maybe even napkins, or cup lids, it would also be nice to have non watered down coke!! One thing they definitely had a lot of was discarded garbage and old food laying around the dining room! But since it took three staff members 20 minutes to make a hot sandwich which was cold by the time I could sit down, time for cleaning is clearly not on the agenda.

"This place is a complete train wreck! The staff is lost and without proper leadership and a clear vision, it’s no wonder this restaurant is going down in...