Rally's — Restaurant in Cleveland

NO STARS !!!!! I am completely upset with the lack of customer service at this establishment. On 6/28/2018 at 1:20 am my phone alerted me that I had a charge that emptied my extra funds debit card for 6.81 which is all I had on there at the time. I immediately went to my online back account to get the store number that my card was fraudulently used at: 06/28/18 RALLY'S 4024 CLEVELAND OH I called and asked for the manager immediately and the lady that answered the phone stated that she was the manager. I told her what had happened and she asked "okay what do you want me to do about it" with an attitude. I asked if she could please look threw recent transactions that just happened as my card alerts me immediately when money is spent. She stated that no one spent 6.81 there just now without looking at first until I requested it. She then started tapping on something so I could hear and tapped 10 times and then told me that she just went threw her last 20 transactions. I told her thank you and that I would be reporting this and calling the police. My card is not lost it is in my possession as the manager on the phone wanted to accuse me of loosing my card. I need someone to be in contact with me as I am seeing that this is not the first complaint of someones credit card information being used without permission...

Terrible customer service, they even charge me for things that I did not order, but put them in my bag. And the Manager got an attitude about it when I had to drive all the way back to the Rally's on East 105th and St Clair Avenue Cleveland Ohio to explain about what happened with my order. The Manager's attitude was so poor about the situation. She said they would redo the order, I told her no. I felt like someone would put something foreign in it. I remained calm and just asked for my money back which she reluctantly returned. I live on the Southeast side of Cleveland, Ohio the Rally's restaurant is located on the northeast side of Cleveland, Ohio. I should have been the one who should have been upset, after driving all the way across town and opening my bag and discovering the order was wrong and having to drive all the way back, but I was not. I just wanted what I ordered, not what someone wanted me to have. Next time I will wait until I get back to the southeast side of town, to the East 116th Street and Buckeye Avenue Rally's. Where I once worked many years ago. After all they still know a thing about...

They had us pull around to the second window, which has us face away from St Clair. Five minutes later someone came to the window and asked what our order was. We told them, they said okay, closed the window and went back inside. 3 minutes later a second person comes to the window, asks what our order was, we tell them, they say okay and go back. 5 more minutes pass and now a third person comes to the window. We expect her to ask again but to our delight she yells at us saying "You can't sit here! You can't do this! If a cop comes you'll get a ticket, I'll get a ticket! You aren't facing St Clair!" We explain that the lady at the first window told us to come around and that the other two people had us waiting there for our food. She yells" yeah they told you wrong! We're both going to get a ticket! You have to park over in the lot and I'll bring you your food!" We then parked, waited another 10 minutes and finally got our food bought to us. The bun to my chili dog was split in half and the chili...