Taco Bell — Restaurant in Cleveland

Would have given it a higher rating of they showed some common sense. I rarely complain but this upset me. I ordered take out online Mexican pizza, 2 beef tacos(-lettuce), 2 beef +steak tacos(-lettuce), watermelon freeze, coke and 2 burritos. So go in to get my order and no watermelon freeze. Said we can give u another flavor I didn't want another one but didn't want to be difficult so I accepted. Get to the truck and realize all tacos have lettuce, fine I remove it before kids see it and they don't complain. Then Mexican pizza opened and I forgot to order sour cream. No problem I go back in and ask for a side of sour cream, they say that's a dollar, I didn't think to bring in my wallet, so I say it would be courteous of u to give me the sour cream since u got 4 tacos wrong and didn't have my drink. To which they say we can't do that, we will make u 4 more tacos and give u another flavor drink but u still have to pay a dollar for the sour cream. I go back to the truck & get a dollar. Return and they give me 4 tacos and after I give her the dollar I get a very small container of sour cream. Needless to say they already ate their tacos and were no longer hungry so those were wasted. I guess they would rather waste food than give me a small container of sour cream. If they had done that we could have both admitted to being wrong and I would have given a 5 star score for being understanding. Why not just use common sense and give someone what they ask for if u know u have screwed up their order that bad. Won't be stopping at...

My family went in around 830. We ordered at the counter. We waited about 10 minutes for our food when they gave it to us it was cold and half the order was missing. My husband finally got their attention and told them. They still didn't want to give the whole order. It was another 20 minutes later and no food. My husband wanted to speak to a manager. This guy brandon decided it was okay to come screaming at my husband saying he sat in the corner eating his food when he was standing up there the whole time the food we got wasn't even touched because my kids food wasn't even there. He kept patting his chest screaming at my husband. If you feel like that you shouldn't be working in fast food. I have managed a fast food restaurant for years and that is unacceptable. The lady that gave us our refund she was crying she was so overwhelmed she was stumbling over her words. She was the nicest person we talked to the whole night. I'm not sure if she's a manger or any kind of higher up. I will be taking the higher steps up that need to be taken. We will...

I am a massive Taco Bell fan who has probably been to over 50 TBs in 7 different states. On a trip down to Atlanta we stopped by this one after missing the exit for the one before and I'll be damned if this wasn't easily the top 3 TBs I've ever been to so I'm glad we made that mistake. The drive thru cashier Karryelle was so efficient. She got our order right, asked if we needed sauce, and gave us our receipt. Which seems simple but visit a TB in Atlanta and you'll understand it's not the case. Whoever was was in the kitchen was cooking like rent was due at midnight. Our food came out hot and fresh. It tasted like the ads showcase them. I wish I got my regular order but even in trying the new dipping taco I was very impressed. My roommate got a quesadilla that tasted so good we almost turned around for another one. 10/10 on this Taco Bell. Parking lot was clean and well lit. I'm sure the inside was...