Whataburger — Restaurant in Clyde

I got in line at 11:57am on Sunday the 27th. There were 7 cars ahead of me. My order was not taken until 12:16 and I didn’t receive my food until 12:34pm. I also did not have correct items on my burger. I asked for cheese Mayo and ketchup. Received no ketchup or not enough to even see it very little Mayo and no cheese. I ordered for three people two whataburger combos and a whatachicken combo and the girl sped thru reviewing order so didn’t catch that she didn’t get it right. The part that pushed my buttons was the burger was flat and not their usual quality yet I had to wait over a half hour and it wasn’t that busy. No one has 37 minutes of time to spend in a fast food restaurant line. Especially since I do not consider 7 cars busy. They were pulling cars into two lanes but people still being pulled ahead to wait on food after they paid. Which is ridiculous. Y’all need to get with an efficiency manager and rework your drive thru. Look at chick Fil a they get easily 30 cars or more in and out of the drive thru in same time. This is third time I’ve visited a Whataburger in last two months and waited 30 minutes or more which is significant since I don’t live within 100 miles of one which means we don’t go often. At this point it’s not worth it. I hate McDonald’s but will happily go there and be 20 minutes down the road in the same half hour time rather than stuck...

So back in July I went through the drive way here. Single order. Followed instructions. One truck was in front of me. I waited. Pulled up to the window. Waited some more. Looked in the read view mirror and saw they were giving an order to the truck behind me. They then came to me and tried to take my payment which I refused my order and told them I saw what they did and I didn't appreciated waiting in line just to have them jump people in front of me. Manager apologized and blamed the line worker said it would never happen again.

Today, the second visit to this location after this last July I waited in line in the drive through to order. Followed directions after giving the same single order. This time they pulled the two vehicles up to the side of me as I waited for the pay window. They went to the other two vehicles, even tried to give my order to them. The car next to me got their order first, they made the car in front of them move up to get out of the way so they could leave.

I brought this up to the person at the window. They said it was their policy now to do this. Yes, that's right, a company instituted a policy to put a person at the end of the line and have them wait for every one else to move out of the way to get their food which was then cold. Way to go Clyde Waterburger. I will never do business with that...

On the first leg of a 2 day road trip, my husband and I stopped here for a quick bite. Well, we thought it would be quick. In the drive thru, we were greeted right away but told to wait to order even though we knew what we wanted. We waited patiently, and after 3 or 4 minutes we asked if we were able to order. A completely different person came on to take our order, surprised that we had not yet ordered, and we pull around to wait for the cars in front of us to be served. As we were waiting, a car was pulled up waiting for their food, and the cars in front of us all went around that waiting car. When we got to the window, we were handed our drinks right away, but it took another 25 minutes to receive our food. Meanwhile, the lady in the waiting car went inside and spoke heatedly to the counter staff and drove off angrily without food. We kept waiting and finally received our food, but the fries were cooler than we usually receive them at our home location. The sandwiches were delicious, but definitely not worth waiting 30 minutes for. Masks were worn by staff, but patrons inside were not wearing masks and were touching their faces and rubbing their noses, which is not settling in this pandemic. If you are concerned with masklessness and are in a hurry, keep driving, because even though the burgers were good, the line may not...