Del Taco — Restaurant in Coachella

Edit. The owner reached out to us to make this right he replaced the food at another location he also checked the cameras to see if they had in fact spit in the food he said they did not but I doubt he would tell us if they did why open himself up for a lawsuit… but he was super friendly he did replace the food and was super friendly, I appreciate the timely response and we picked up the food at his location on hwy 111 next to McDonald’s not sure of address but that is the store we normally goto the food was good as it always is when we go there, he also let us just get 12 chicken soft tacos instead of 6 burritos as we don’t really care for there burritos, I would recommend his other location still avoid the one on Dillon next to loves he need to replace that crew with people who want to work, the other store was super busy and we still got our food faster than we did at Dillon when there was no one in the store, he clearly cares about his business now he should work on hiring people that cares about there job like he cares about his business and he would probably get a lot better reviews

We decided to get a fiesta pack we were only people in drive thou or the store, well we waited for 20+ minutes for our food just to have a long black hair in it, and they spit in our food we truly believe, food in being tested now, we called customer support that said take the food back and they will replace the order with out ?. So I return to the store the following day with my receipt and all the food minus half a taco, like customer support told me to, for the rude manager in the store to tell me I’m lying I didn’t talk to anyone and there not going to replace my food. This has got to be the worst place I have ever been, though out all my years I have never been disrespected and treated so poorly by anyone working, any where, if I had talked to a customer like they talked me me I would have been fired on the spot from every fast food job I have had, if I could rate minus stars I would, they were not wearing hairnets, they were not wearing gloves, like I know there is exceptions to the hairnet rules but not the glove rules, and they clearly did not follow any of the California health laws, first night they had non employees behind the counter, we order our food just to have people walk in the store after we had ordered and waiting on our food, for them to make and hand out the people’s order in the lobby before us, the discrimination and racism we faced here is absolutely absurd, we are not letting this go. We are filing a lawsuit on del taco as well we will be filing criminal charges on the employees that worked the night all this took place…. Food is being tested further…….I will have there job and they will be put in jail or deported either way we will...

Let me start off by saying If I could give less than one star I would. We were driving back from a long trip and decided to stop to get some fast food real quick and use the restroom. I walked into the women’s restroom and it was disgusting. Looks like it hadn’t been cleaned in a while. I went back to my husband while he was waiting for our food… 25 minutes went by and we still didn’t have any food. Another customer walked up to the front saying he received the wrong order and it was exactly what my husband ordered. One of the employees took the hamburger from him and put it into our bag. My husband questioned the employee and asked him if that was the same hamburger that the other customer had and He said “he didn’t touch it or anything” but this isn’t true, because how else would the customer know it’s the wrong order without opening it? This is just disgusting and unacceptable. I asked for a refund (since at this point was over 30 minutes of waiting and we still didn’t have our order) the other employee told me that I was ruining his momentum-it appeared that they were short-staffed, which I completely understand, but Cleanliness should be top priority, and it clearly isn’t at...

The most disgusting food I've ever paid money to eat. I am speaking strictly of taste. I can't even tell you how bad this was. I'm used to del taco but this is my first time at this one. Chicken del carbon tastes like old freeze dried soy, beef del carbon tastes like they bought a package of pull pork and reseasoned it with Mexican spices. But the most atrocious was the bean burrito. The burrito looked fine, but tasted like actual cigarettes.My bf said it just tasted like the beans had been burning on the stove for three weeks which may be true, but it evokes the exact taste and aura of old burnt cigarettes. I can't even think of strong enough to words to explain how disgusting this was. I'm no Gordon Ramsay, I come from poverty and I've scooped the mold out of sour cream, sifted the bugs out from rice... I could go on with examples, but my point is nothing has ever disgusted me more than the taste of that bean burrito. I ate the tacos because I wasted $10 and I come from poverty so we do our best to not waste food but there's no way I can convey how absolutely disgusting this meal by any standard ive ever come across...