Bardenay Restaurant & Distillery - Coeur d'Alene — Restaurant in Coeur d'Alene

We chose to go to Bardenay this time fully because we had been there before and felt it was always consistent. Got my chicken salad and once I began to eat it found a lot of slimy lettuce in the mix. I picked through it and ate some of the non slimy parts and never had a server come check on how it was. Finally after we sat there for a long time, a busser came to remove plates. At that point I stated - you may want to give th kitchen a heads up on their salad mix since it’s past it’s prime and slimy. Sat there for a while longer wanting to leave and get our check. Finally gave up on that and went to the bar to pay and leave. At that point I stated to the person at the bar the same thing - to let the kitchen know about the salad mix. I was told I “should have said something and could have had it remade”. I stated that I did not have a server check on us once I started eating the salad. So she brought the check and I noticed it was all full price. I said “will you take anything off for that” she said “no, that’s not our policy, you shouldn’t have eaten it”. To which I replied that I hadn’t actually eaten it. I literally picked the salad and the few fried wonton strips out of the salad and the rest was on the plate with slimy parts very visibly placed on the side of the plate which she wouldn’t have known since she did not see my plate. We won’t be back now. I was willing to give a chance if you’d made it right but you didn’t. First time in YEARS that I have not tipped a server. I’m a former restaurant owner and have worked in the business previously for years. I tip even if things are iffy. In this case- the orange haired girl at the bar made zero attempt to assist, showed a complete lack of care, and 100% acted like I was trying to scam them. Not the way to treat your customers. When I told her I was sorry that I had to share this with her because it wasn’t her fault as an employee and that possibly this is a management issue she stated “oh no- we have the best management” so guess she wants to take the blame here. 🤷🏼‍♀️ As a side note- the Reuben isn’t as good as it used to be and the slaw tasted both bland and off at the same time. Bean soup was meh.

I was planning to just be in touch with the managers and not write a public review but the way I was treated made me decide others need to know. We...

Updated review: friends drink was strawberry lemonade. It was see through and watery. She asked a nearby waitress why it would taste like that her reply was I think it's made with nectar. No ask if she may want a replacement. Now for my food. My waitress was super nice and wanted to make sure I knew what I wanted. I was having a hard time deciding sometimes I cant stomach things so I went easy and decided on a burger 🍔🍟. It was described in the menu one way and brought out to me deconstructed as If I asked for it that way. Who in the world would want a cup filled to the brim with peanut sauce that was so thick It was like old toothpaste?? When my plate was sat on the table the fries were ice cold and the burger barely warm🥶🥶 I.picked one up immediately. I told the waitress she brought another plate of fries within just five mins...those were ice cold too! The burger was plain not even seasoned. The Little bit of pink was perfect!!! It was super mediocre and almost like the person making it forgot to put the burger together. We only wanted to spend a shorter amount of time there !! well our food for four people two people salads, me a burger and fries , and one like cold salad plate took almost an hour to receive. I didn't want to be mean to the waitress she was too nice..the food has changed. I've been coming to this place for over past 5 years. I know there are staff issues at many places. The influx of people since I moved here 12 years ago is crazy but.. this place is in my backyard and I Walk to it and would love to have things go better next visit. I do appreciate people working hard to do things for others. It's just if your gonna work hard why not do it right. Oh the pickles tasted spoiled. Literally. This visit was on Friday April 5th, 2024.

This part of the review was from three years ago :Perfect visit for my friend Hannah's burthday!!!!! Thanks bardenay!!

And another visit with these pics for my brother visiting...

Overall pretty disappointing first visit. The only reason I'm giving 2 stars, is because the food I had actually tasted pretty decent. Just don't expect a friendly atmosphere, good service, or half of the items on the menu to actually be "in stock."

Decided to try them out, as they were on the restaurant week list. We arrived to the restaurant, and the hostess was very cold, and rude. She seemed irritated to have to seat us, even though we were there hours prior to closing, and they had roughly 20 empty tables. She was not pleasant and seemed angry to be working there.

We got seated, and our drink order was taken. My girlfriend had asked for a straw once our drinks had arrived. After about 7 or 8 minutes, I finally just walked up to the bar and got a straw for her. Another 7 or 8 minutes later the waitress arrived with a straw...the waitress was very low energy, and not engaging at all.

The reason we came was for restaurant week. When I ordered off the restaurant week menu, they were "out of stock" on several items, which was super annoying as restaurant week just started yesterday. My girlfriend ordered a club sandwich off the regular menu, and was told they were also out of stock on this. Bizarre.

All I all, I hate having to ask waitresses or waiters for drink refills. When my glass is low, itd be great just have someone take initiative, to simply bring a refill. She was not very attentive to our needs at all.

The food arrived and was plated nicely. It also tasted pretty good, considering our first and second options were completely gone.

All in all, I don't think I'll return to eat here, primarily due to the staff. I prefer high energy and happy people, not unpleasant staff with mediocre service. Again, they were not busy when we were there, so it isn't a matter of being short staffed or anything. It's a matter of, wrong staff and management not ordering/buying ingredients to make the items...