Subway — Restaurant in Colchester

I love subway but refuse to go to this one anymore after last night. First, the employees continued to stock and clean instead of helping or even acknowledging me while I stood there for almost 5 min. Second, I was told they were completely out of southwest sauce when in reality they admitted after the fact that they would have to go out back and prep some. I said I was not in a rush and would appreciate if they would grab some and got attitude. I was also the only customer there. Then I was told I couldn’t use a 7.99 foot long meal deal because I also purchased a six inch in addition to the foot long that does in fact qualify for the coupon. The cashier scanned my coupon and my total stayed the same. I asked if the coupon worked and the worker said yes. I informed him that the coupon didn’t take any money off and he said it was because I also got a 6 long and that for the coupon to work I had to have only purchased just a footlong by itself. I explained that’s typically not how coupons work. He then admitted that he didn’t know how to ring the coupon up in the computer. He grabbed another more experienced (and I said experienced very hesitantly) employee and the coupon was applied properly. If he didn’t know how to do it, that’s fine. But don’t make up a lie due to lack of knowledge. Everyone needs help sometimes, and that’s fine in my book. Got home, (I live less than 5 min down the road off Williams road) and the sandwich I got was cold. I don’t think the employee even heated the meat on my sandwich up. Lots of chaos for a...

They should have an option for 0 stars. Worst experience with this place. From the moment I walked in, the guy shrugged and rolled his eyes and took several minutes to put on 2 gloves. It took him 19 minutes to make three sandwiches, constantly rolling his eyes when he asked what they wanted on the sandwiches.....moving at a snails pace. I have never seen someone move so incredibly slow which makes me question if he was purposely doing it. There were 5 people behind me waiting, I never would of waited in line that long with one employee taking 19 minutes to make sandwiches. I requested oregano on the BMT and he proceeded to put grated parm on it after I told him that's not oregano, that is grated cheese, oregano is the green flakey stuff. He didn't stop and continued to put it on. Really dude?? The three sandwiches we got were absolutely pathetic. They had barely any ingredients on them and the bread was so stale that when you bit into it, flakes fell off. I've never dealt with such a rude employee before at any restaurant. We have gone to this location dozens of times since moving to this town 7 years ago and have ZERO desire to go back, ever. Would much rather support some local restaurants after this...

Ordered two sandwiches online to be ready for pickup at 5:40. I got there exactly at 5:40 and the worker stated it would be about 5 minutes as they were prepping the grilled chicken and meatballs. I waited….. and waited… and waited some more. 10+ people came in and were helped. Finally at 6:05-ish I asked how much longer and she stated the chicken was still not thawed. I decided to get something else because waiting almost 40 minutes after the expected pickup time is insane, especially for only two sandwiches. I didn’t walk out of the store until 6:17 I will not be returning. Every time I go in to this location it seems to get...