Burger King — Restaurant in Columbia

Sadly the worst experience I've ever had at a BK. The staff wasn't friendly or customer service focused. With family day weekly, you'd think they would have ironed out operations. There were 3 parties in front of ours. From the time we walked in the door to the time we got our food it had been over 40 minutes. Only 4 orders had been filled during the time it took us to eat and leave. There was 1 person on the register, I think the manager, who was wearing a mask and hard to hear. She kept walking away and wouldn't take the next order for several minutes. The customers were lined up all the way out the door and down the side of the building. If I may make a suggestion, since this is an every week thing, prepare better. Have 2 people taking orders, someone filling orders for inside orders, drive through was also busy. Give them their own order filler. And have enough staff in the kitchen. To boot, the tables were filthy when we walked in before the rush. It would have been easier to handle if the people were at least friendly and acknowledged the wait. Really...

Our first time back since COVID-19 appeared. This particular store happens to be on Ft. Jackson Army Post here in Columbia, S.C. During the restrictions, BK did an overhaul, and appears to be a welcome change. We went through the drive-thru. A whole different menu, well illuminated, easy to read, and prompt service. The burgers themselves were cooked all way, NOT burned, with lettuce & red, ripe tomatoes slices included. The fries were a golden brown with plenty of salt. They serve a variety of "COKE" products along with water and other drinks. The service was very good. On a scale of 0-100, I, personally would give them a score of: 90. My wife didn't have any major complaints, either. So, should you be military associated, in the area, give "The BK lounge", ( as all kids called the BK's) , a...

Was given a flippant remark when I asked for extra bacon and extra cheese on the sandwich I tried to order. Staff took way too long to make make anything on a Sunday. There were three cars in front of me and it took almost twenty minutes for the first car to be served and it was already parked at the pickup window when I pulled into the drive through area. I got frustrated on waiting for my order and since I had not paid I left to go somewhere else. Staff do not understand simple communication and take way too long for service. During the week I went back and the service time was much better than on a Sunday, but the staff still did not properly prepare the requested item as I had ordered it. I will not be going back to this burger king location anytime soon unless there's no where else to eat besides...