Lucky Bamboo Restaurant — Restaurant in Columbia

We have always enjoyed Lucky Bamboo, as the food has always been consistently good and the staff, especially Ms. Kim has been phenomenal. Last night was a completely different experience. I always get a to go quart of egg drop soup and they always add it to the total price of our ticket. Long story short, my son paid for dinner last night as I was filling up my soup cup, the cup was extremely hot, so I grabbed a plastic cup to carry it out, with the intention of bringing the cup right back in after carrying it to my car and thanking them for tremendous service again as always. That absolutely DID NOT happen. My son paid the ticket and we met up walking right at the doors walking out, we literally got 15 ft. from the front door when the other woman, that is always behind the counter came charging towards us in the parking lot in front of literally 30+ people screaming at the top of her lungs basically that we were stealing her cup and didn’t pay for our soup. Now, let me say this, as I told her, if you want to explain professionally that the soup was not added to the ticket for some reason and it still needs to be paid for, as well as you can give me a bag to carry 250 degree soup so no one gets burned, instead of us having to improvise for the moment, until I bring your cup back in, then, that is one thing. But to come out screaming at the top of your lungs to customers that have been faithful and supportive of your business for over 7 years and embarrass and humiliate them is something entirely different and absolutely NOT acceptable. As I told her last night. 1) My son was not aware you didn’t add the 4.35 soup to our 35$ tab, and I can assure you if we’re going to be criminals, it’s not going to be over a 4.35 container of egg drop soup and a 1.25 plastic soup bowl, the situation could’ve and should’ve been handled differently and way more professionally. Instead, it was handled with complete humiliation and flat out ugliness on the woman’s part. I of all people understand miscommunication, but I absolutely will not tolerate rude, aggressive and accusatory behavior over something that could have been handled on a a completely different level of communication and kindness. My son returned back in the store, paid the 4.35 for the soup and politely returned the cup as was the entire plan in the first place, well, except for the $4.35 cup of soup, as I said, we thought it had already been added to our ticket. With that being said, I meant what I said last night to the woman, that you don’t treat people the way you just did, and expect for them not to be aggressive as well. I also informed her that this avenue of communication can lead to a lot bigger problems, so she needs to be sure that she knows what she’s talking about in the future, and unfortunately as I told her last night kindness goes a long way, and with that being said, unfortunately, we will never step foot in this establishment again, which makes us very sad, because we’ve enjoyed it for years. Best wishes, be well, and learn to communicate with your customers, without storming out into a crowd of 30+ people and humiliating people that have done nothing wrong. Miss Kim thank you for all the wonderful years of service and we will...

Unfortunately I won’t be back. I used to come here before my father passed and liked the restaurant. We had a doctors appointment on Feb 4 which was nearby and decided to grab a quick bite. It was my husband, Myself and my 21 month old daughter. The food was decent enough. Average Chinese buffet. Some items weren’t as hot as I’d hoped but the reason I won’t be back is the lady that sat us was unfriendly and asked my daughter’s age. We told them she was a year and a half.

We got the bill and it said 3 year old and were billed $6.06 for basically a bottle of apple juice and a small 1/4 cup of peaches. They did not have prices listed anywhere. Most restaurants with kids her age offer a free children’s meal or give you options. There was no way for us to know prior

I feel very ripped off and will not be back. I had fond memories going with my father but that is now tainted by how this restaurant treated us. I feel like either this lady was blatantly saying we were lying about our daughter’s age which I shouldn’t have to bring a birth certificate with me to prove but can. But in my opinion it is unethical to charge that much for someone who can’t physically eat much at all and to be unfriendly and rude...

I am absolutely livid. My mom and I ate at Lucky Bamboo today, and I am not a happy camper. I went to eat what I thought was a piece of chicken and what I got was a mouth full of plastic! It was a breaded piece of plastic! On top of that my moms fish was still almost completely pink (the picture does it no justice). When we brought this to their attention one of the waitress told me that I was lying! I showed it to her and she shook her head no and typed on Google translate "shrimp shell". I DIDN'T HAVE ANY SHRIMP! She insisted that I did, told me that I had the shrimp, when all I had was chicken, mushrooms, and an egg roll. After going back and forth with three different people, and one of them yelling at us in a different language, they were 'gracious' enough to give us a 10% discount on the meal. They called me a liar, essentially said I didn't know the difference between plastic and a shrimp shell, and yelled at me in a different language, they are down...