Big Apple Bagels — Restaurant in Columbus

I am so sad to write this as I Love Big Apple Bagels. This morning's visit was disturbing to say the least.

While waiting to order, the man in the kitchen verbally accosted the woman working the window bc of a miscommunication about cream cheese on the bagels. He then chucked the bag of bagels onto the counter next to her with some choice words about the miscommunication.

As I stood in line watching this happen, the sweet lady customer next to me awkwardly smiled and said, Happy Friday, right?

THEN! This same man comes to the front counter area where the bagels cutter is located. After aggressively tossing bagels into the cutter, the counter staff who was assembling my order handed me two bags. I still had a breakfast sandwich to wait for. Totally fine. I just clarified with her that was the only missing item. From the man facing the wall, I hear, "Well good luck with that because no one is making it."

I understand we're in a time where good help is hard to find. I understand some customers are impossible. We live in a world where grace and understanding are necessary to get through the day. However, the actions of this man were rude and unacceptable at best. It was my assessment though that they were outright abusive. I feel awful for the women working there and cannot say I'll return as feeling like a child in the middle of a domestic disturbance doesn't make me hungry...

About a week ago I stopped here and wanted to give it a try. I ordered the Mediterranean bagel on an everything bagel with hummus on it and jalapeño cream cheese on the side and all the veggies that it comes with. When I got home (about 25 miles from Columbus) I pulled the sandwich out of the bag and the whole order was wrong. There was no hummus on the sandwich, they gave me a plain bagel, and the bagel itself was absolutely terrible. The jalapeño cream cheese was literally just cream cheese with old jalapeños thrown into it, the vegetables weren’t cut up. I called the store when I got home, explained that I was a bit annoyed about it and I wanted my money back. I left my name and number for the manager to call me back, that never happened. I never received my money back. I’m very disappointed with this place, and I do not recommend stopping here and...

I came here on my lunch break and had placed my order ahead. I was so excited for bagels (they’re my guilty pleasure). When I arrived, only part of my order was ready, but that wasn’t a huge problem. I patiently waited as they got my bagel ready (I had ordered a dozen and then one bagel with cream cheese). The girl came out with the bagel and cream cheese that I was planning to have for lunch. Telling me it was super hot, I allowed her to put it in my bag of bagels. When I got back to my office and sat down to eat my wonderful bagel, I found it to be oddly cold. In my mind, I thought, she said it was super hot? No. It was FROZEN. Such a disappointment and a lunch very...