Donatos Pizza — Restaurant in Columbus

This store has the worst service in this area. They don't answer the phone half the time. You have to call multiple time before you get answer. They forget any extras request. Have had nothing but bad experiences with them. Tonight, I ordered online, I wait 45 mins paste when it said my food would arrivw, call 7 times before I got an answer. Only to be told they are closed and I can get a refund which will take at least a week or a store credit. I ask to speak to a manager because the person I was speaking to did not sound sure of herself, didn't ask my name or anything. The manager will not get on the phone , she was "too busy" it took 15 mins to get an answer out of the person i was stuck talking to. They didn't call to tell me there was an issue and they were closing. No apology.... nothing. Nothing but problems and rude people at...

I had the WORST experience with this donatos. I ordered delivery at 7pm, it was supposed to arrive at 7:57pm. Never showed. I tried to call over 10 times and it just rang and rang no answer. Finally at 830pm I just went to donatos myself. My order was sitting on the counter, cold. The manager cancelled my delivery, and I had to pay again for my order to be a pick up order. Not one time was I offered an explanation or an apology. Let alone, given a discount or ANYTHING. This extra trip with my kids, was incredibly inconvenient which is why I ordered delivery in the first place. You would think my inconvenience would at least be worth an apology. I have ordered here plenty of times and never experienced service this horrible. I will not be ordering donatos from this...

Ordered my food 4 hours ago and it never got delivered. I called up there after 2 hours and they said they were running late because of the weather. (Which the weather isn't even bad right now.) I waited another 2 hours and called them again. They said they tried calling me several times, which isn't true, and they said my card was declined and that's why the food wasn't sent out. That wasn't true either, my bank account showed my card was charged 3 1/2 hours earlier. I told the manager if need be I can come up there tomorrow to show them my card has been charged. The manager credited my account $5 for the trouble. So obviously we didn't get the food because they are now closed. I usually order from this location a lot, but after this I won't order...