Jack in the Box — Restaurant in Conroe

I stop here every few weeks and other than a few minor issues never had a reason to complain. However, I had the worst experience ever with the manager this evening. Had a big online order. Got there and they couldn’t find it. Showed my receipt and verified I was in the right place. (After she said I probably just ordered at wrong place) Said was nothing she could do so left with no food and out $60. I asked if she could check again with an order # and she said it’s not there and you’re going to have to leave. Not sure what you did, asked if she could make it from email confirmation. She asked to look at the email. Nope and you have to call customer service to try to get money back. It’s not my problem and you can always go somewhere else. Completely acted like I was putting her out and was unwilling to try to help. Wouldn’t tell me her name but submitted form to try to get refund. Would give 0 stars if option.

I see the response on google and I did fill out the online response with my order # and phone contact as soon as it happened. Apparently, it’s more important to address publicly than actually contact me to resolve. I mainly want my money back. And let your manager know wait until I pull away before she says she can refuse me all she wants. I got angry because she wouldn’t help but I never called her names or was ugly. Just wanted my food or my money back. It was a $60 order. (Wouldn’t you be angry if you spent that much money and got nothing and I can’t tell you other than ask next week to get your money back?) Not to hear I’m not...

So me and my spouse came to get some tacos and 1 egg roll and one hash brown right. So we get our food and the egg roll and the hash brown was just thrown in the bag underneath all the tacos ended up finding the egg roll eventually that was not in a bag and couldn’t even locate the hash brown and as every person knows hash browns smush easily so there was no point to even look any longer. We go to pull back through to get a new egg roll and a new hash brown and the Mexican girl at the window young short girl complained and said “we just put it in the bag” and shut the door in our face as we were talking very very disrespectful. Then the manager comes to the window some old white guy with white or red hair idk and he had a girly voice asked what was the problem with a attitude I might add and then my husband was just over it and said he was not appreciative of the disrespect and wanted a refund so the manager said “fine” again with a attitude through away the bag of food angrily and got the refund. ALL AROUND CHILDISH AND DISRESPECTFUL PEOPLE WORKING AT THIS JACK IN THE BOX!! All we wanted was a new egg roll and hash brown that wasn’t old and thrown in the bag unable to be found. ABSOLUTELY REDICULOUS!!!! The old man and that little Mexican girl need to be fired or act more respectful to their costumer’s or get a...

HORRIBLE!!! We stopped to grab a bite to eat and unfortunately, the order was incorrect. The so-called mgr starts yelling and screaming about this. All we wanted was 4 the order 2 be corrected. He had practically blown his top before we even complained. He would not give his name and refused 2 give the store designation number. I've had a previous conflict with the same employee at the same store before and I do not understand why he is still working in a customer service related job. HE SHOULD EITHER QUIT OR BE FIRED IMMEDIATELY!!!! I told him I'd be contacting corporate and he essentially expressed the fact that he did not care. Again, this was a HORRIBLE experience and I will be sure 2 share it across every social media and review site that exist. I may even create one specifically 4 this particular Jack In The Box and specifically 4 this man until something is done about it. This is ridiculous and I am livid!!!! 105 east in Conroe, Texas is where the store is. I would not suggest anyone...