Howe restaurant — Restaurant in Contiguous United States

The word that best sums up my experience is CHAOS.

I visited this restaurant on a Saturday around 12:30 PM for lunch. The places wasn’t very busy, as there were plenty of open tables. However, it was difficult to enter because the cash register is situated right by the door, so the line of folks settling their bills totally blocked the doorway.

As I waited to get in, the angry man running the cash register (owner?) was yelling at a waitress. The staff all looked terribly stressed out.

There is no sign indicating whether you should wait to be seated or seat yourself, so I asked a lady in the checkout line what the protocol was. Seat yourself, she said, so I did.

My drink order (water) was taken by a young lady who obviously didn’t want to be there. The waitress showed up and happened to be the one who was getting yelled at. Oh boy. She took my order (BLT and fries) then disappeared.

I probably waited a good 10 to 15 minutes for my food. During that time, I had an opportunity to look around. I noticed the floor was really dirty. Lots of napkin and straw wrappers, bits of food, etc. Perhaps I had arrived after the lunch rush and they had not had a chance to clean up?

When my food arrived, the BLT was what I would consider the bare minimum. It certainly wasn’t a feast for the eyes. Thin lightly toasted white bread, a few slices of bacon, lettuce, tomatoes, and mayonnaise. Seemed pretty disappointing for $8. The fries were good — crinkle cur and hot. $2

As I ate, my waitress never came back to check on me or to refill my empty 8 ounce water glass. Another disappointment.

When I finished and the waitress brought my check, in addition to the charge for the sandwich and fries, there was another $2.55 charge, which I assume would be for a soft drink (that had not been ordered or consumed). I asked the waitress about it and reminded her that I had had water (only 8 ounces to be exact). She altered the bill as I stood in line to pay.

And, of course, because the placement of the cash register results in blocking the entry, I got to “dance” with folks trying to get in.

Yep, chaos is a good word to describe...

We have been frequent customers for years. We ordered a delivery about 2 weeks ago, were told it would take about 45 minutes and it wasn't there after an hour, so I called. They had closed but at least I didn't get charged, so I marked it up as a mistake. Last week I called for a delivery again and ordered a club sandwich with fries, and a breakfast combo. The young man on the phone seemed very confused so I began asking him to repeat the order as I repeatedly gave it to him. He repeated the sandwich and the fries and that the eggs should be sunny side up and with bacon. I had to make a phone call and, during that call, I saw I was getting a call from a 269 area code. This restaurant is in the 260 area code. If I had seen it was the restaurant calling, I would have ended my call to find out what they may have been missing. Possibly my payment was entered incorrectly. Since it was an unfamiliar 269 area code, I finished the call I was on and then listened to the voicemail from the 269 number. It was someone who said they were from Howe Restaurant asking how I wanted my eggs prepared. I called them back at their 260 number and told them I had missed the call and gotten the voicemail. The lady on the phone said, "Well that was a long time ago". It had been about 15 minutes. She told me the order had gone out for delivery and the eggs were over easy. I tried to explain that I was speaking with someone who seemed inexperienced and I had even had him repeat it back to me. She said that was too bad because I should have answered my phone when they called back. A little bit later the order arrived. I did have over easy eggs and sausage instead of bacon. The french fries were like noodles and the sandwich was soggy. I assume from the time they sat waiting to find out, for the third time, how my eggs should be done? Either way, we have tried but will definitely not...

Got fish and Mac & cheese ,Cole slaw no dinner rolls came with my meal. Fish came out in pieces and very greases we sat there waiting on waitress she was to busy talking to people she knew. Or in kitchen area talking. We were out of water ,she walked by many times .not even looking at us , I finally stopped her asked for water and lemon, she finally brought water ,never got the lemon. Put the bill on the table. Never asked if we wanted dessert. I finally stopped her again, on the dessert list it said there was chocolate cream pie so I ordered it ,she said there out ,ok so I ordered cheese cake ,there out .I asked why is it on you write on board? She never answered me , so what do you have coconut pie and chocolate cake. There is about 15 desserts on the board . They had only 2. Very disappointing in food and...