My mom placed an online order for me and it arrived today. The package of cinnamon buns was broken and plastic stuck to some of the cinnamon buns. I messaged the company and was advised ââŚwe can't be liable for items damaged in shipping, we do our best but it is not in our handsâŚâ. An offer for free shipping on our next order was made. I donât choose the packaging for the product or how they ship it. My mom did pay the extra $9 for cold shipping. The whole box was packed like no one cared how it arrived. What I can choose is where we will spend our money and peace of mind is no longer on that list.
UPDATE: Nancy wrote back blaming UPS for this issue. She wrote, â ..I understand your frustration, but we sent the items out in perfect condition, the blame is on the carrier, so therefore you could file a claim with UPS. Small business' are not responsible for packages that are damaged by UPS and we would all go under if we took that responsibility on.â I could accept that if the outside box had not arrived in perfect condition with no other items affected. This is an issue of the plastic packaging breaking because it gets too cold and shatters. Businesses tend to go under when they fail their customers and donât take responsibility for issues that are theirs. If you value your...
   Read moreAbsolutely must try â the owner was super sweet and caring, and donât even get me started on her donuts. We got blueberry maple and apple fritter, but honestly you canât go wrong with any of the choices. Itâs a bit hard to find - just keep a sharp eye for the signs! At first we thought it was closed but nope, it was simply tucked away (drive all the way to the back). Such...
   Read moreObsessed with Peace of Mind! Nancy was so lovely to work with and so kind. We ordered cookies for our wedding because we wanted to offer an allergy free option. The cookies were SO GOOD and still good one week later. She packaged them in cake boxes and let us know how to store them until the big day. Would definitely work with Nancy and Peace of Mind again...
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