Bench Warmers Sports Grill — Restaurant in Covington

So this is my third time coming to benchwarmers. And it’s nice to come here to watch the game because of all the TVs for the games but on my third visit I end up having an issue with my food tasting stale, over cooked or re-cooked something wasn’t right so I told the manager he took the nachos off but I noticed that he had an attitude like it’s my fault or something. I told my waiter about the situation 1st and she just walked off in the middle of me talking as if I wasn’t talking. Ima just say maybe she thought I was finish lol. Thats so rude then she adds on a gratuity in for five people when only two children order I thought that gratuities was for 7and 8 people or more. Then after that the waiter and two other employees stared at us after that and laughing that’s not good business at all. So I’m thinking that this is a family business or a friend business in order for them to be upset about my food that I’m about to pay for to be wrong. I don’t want old food. I don’t want recooked food and I don’t want stale food either but what I could’ve said to the manager was since he wanted to get a little attitude under his breath. I could’ve said to him watch the camera and see how your waiter is digging in her butt on the FLOOR but I didn’t. It is what it is.BUT they would’ve thought that would’ve been rude of me to say right. I will never go back to. Plus when you have manager to tell other employees on the phone to cursed out the person for asking a question it doesn’t matter what they’re saying wrong what are you doing wrong you still don’t encourage your workers to be on that same level they was. Then to say I don’t care do it. WOW enough for me...

Met a friend after work on a Thursday. Brooke was our bartender, she did just fine. Interacting with customers and making sure you never sat with an empty glass. Shift change at six and a new gal shows up. Says "hey everyone" as she looked at her phone. She barely looked up from her phone and after 30 minutes of checking her phone, we gave up and left. I would've liked another beer, but she never made eye contact, never introduced herself, and definitely didn't ask if I wanted another beer.... her response when a coworker asked her a question was "ugh! I just got here". But this was 20 min into her shift? If I were the owner I would implement a no cell phone or no cell phone on self policy. She cost another beer sell, plus a tip for herself. Now for the food. We got the Bavarian pretzel, comes with queso and spicy brown mustard. 8 out of 10 - dial it back on the salt just a pinch. Chips and salsa- closest comparison would be chili's- thin crispy chips and a step up from Tostitos salsa. 8 out of 10. Pickle chips, perfect. 10 out of 10. Egg rolls, these were very yummy, nice crunch and packed with flavor. 9 of 10. All beers tried were from the tap and were cold...

Our experience with Bench Warmers is to Bench this restaurant. The food presentation and flavor was unacceptable, and the service was mediocre. We compared this to Spirit Airlines, a nickel and dime corporation. As a group of four we ordered 20 piece wing appetizer @ $21.99 wings only, no fries and included two 1 oz condiment cups of Ranch. Surprisingly they were good, we were asked if we needed more Ranch so we replied yes. My friend ordered the Chicken Nachos and they came with a mountain of nachos, 2 strips of chicken, a ton of jalapeño and a lack of cheese. His wife ordered a philly cheese that barely had cheese in it and was just chunks of chicken in bread. The buffalo mac & cheese was heavily seasoned with salt. We did express this to the server and we were not complaining for compensation. When the bill arrived, we noticed we were actually charged $.75 for the extra 2 oz of ranch. So I asked, if I why had we not been forewarned that extra condiments were going to be an extra charge. So as a retired Restaurant owner, we agree that this was not placed on our favorite places to eat. Quality over...