A & J Bakery — Restaurant in Cranston

IF YOU WANT FRESH, NATURAL GLUTEN FREE FOODS GO TO SANS GLUTEN ARTISAN BAKERY IN JOHNSTON, RI.

The woman who owns Sans Gluten Artisan Bakery is a doctor who treated patients with Celiac Disease. Her two sons have Celiac Disease and they taste test all of the food; if her sons don't like it, the food doesn't make it to the shelves. You would never know the food was gluten free unless you were told - IT'S THAT GOOD. Her husband manages the store front. He gave both me and my partner free samples of baguettes and coffee cake, as well as free coffee. They take pride in their work and treat their customers and employees with respect.

Posting this review for a number of reasons, but primarily due to the ownership's immature responses to their negative reviews. How do you know that the people posting reviews right now are doing it solely because someone was let go? You don't. Stop making those assumptions. You're making yourself look bad and attracting more negative attention. Instead of addressing the reviews from a place of concern and promising dissatisfied customers you'll do better, you're being downright rude. Do you talk to your customers this way?

Not to mention your responses are riddled with typos and grammatical errors. It's hard to believe you can manage a business. Whether or not your customers are employed is irrelevant to the quality of your products and the way you treat your employees. But if you're going to tell your reviewers to get a job regardless, it may be worth reexamining whether or not you deserve to have one.

My partner has celiac's and ordered a yule log cake around the holidays last year. The cake was oddly shaped and frosted white. It looked more like a yule tide bone. The tray of cookies she brought home were broken as if someone had dropped the tray and stepped on it while packaged yet somehow they made it to our home. Also, the frosted cookies taste like Crisco, which is clearly the frosting's main ingredient.

If I could give A&J Bakery a 0 star rating,...

I’ve ordered items from their online store twice, and have not been very satisfied with what I’ve tried. I live in Washington state so I understand that items may not taste as good or be as fresh after 6-7 days in shipping, but the only item I’ve gotten that I enjoyed is their individual vanilla funfetti cake slice. I have also tried their cinnamon rolls which neither me or my mother liked as they were dry and did not taste anything like a cinnamon roll. I also tried their cupcakes which were sent with the frosting on the side in a opened pastry bag. There was no closure on the pastry bag at all, it was just sent in the mail completely open. Many of the items sadly are just not appetizing or fresh by the time they arrive, and the way items are packaged seem to not work that well for shipping to other states. If any item has icing or a glaze it arrives melted and a mess, and many items are dry. I really do enjoy the individual cake slices, but I will not be ordering again as the majority of what I’ve tried hasn’t been good. I think if you live within the state and are able to go to their actual store front and try products the experience might be different as you do not have to worry about the shipping in-between. I think it is wonderful though that they are making items that are allergen free as I have Celiac Disease, and I am always happy to see bakeries catering towards those who can’t visit a regular bakery due to health reasons, lifestyle, or...

Its super unprofessional to comment like that on the one star reviews. When you are a business owner, you deal with criticism whether or not you agree with it or think it's legit. That's a part of the job. It looks better on you to say "I'm sorry you feel that way, we care about our customers and strive to make their experiences better" than throwing a tantrum and accusing people left and right of being related to those you fired. It shows a lack of maturity, and that your pride is more important than your business image and customer experience. Take a step back and ask yourself what you want your customers to view you as. Take the opportunity given by negative reviews to show customers that you are willing to fix issues, because right now you look bad. While it may feel cathartic to make fun of people's spelling and tell them to get a job, it is childish even if you feel it is justified. Grow up, run your business like a business.

Edit: it seems as though the reviews I was referencing have disappeared. Not sure what that's about. I'm leaving my one star review up and will add a few thoughts on my experience with this bakery.

I haven't experienced any good service at all. Everyone I've interacted with there has been impatient and rude. The food was flavorless at best with an unpleasant texture. Ordinarily this would have warranted a 2-3 star review from me. However, due to the behavior of the owner that I addressed above, I will keep my...