All American Steakhouse — Restaurant in Dale City

UPDATING: After calling the restaurant as requested below, I asked to speak with a manager. The manager then told me they had no idea what I was talking about and asked me to call back the following day. I said I wasn't going to chase down someone who clearly asked me to call them. So I left my name, number, and issue and was told the general manager would call me the next day. It's been 4 days and no call. Additionally, I did return to eat IN the restaurant. The server was great. The food was tasty. However, he informed me prices were different for add-ons than what they were when ordering online. So a bacon cheeseburger with an egg added would cost $2 for the egg in the restaurant but only $1.00 online. The burger with an egg that's on the menu would cost $1.00 to add bacon in the restaurant, but $1.50 to add bacon online. There was no rhyme or reason. The buns... Oh those delicious buns... Except for the ones that were rock hard and about the size of a 50-cent piece. Lol. Those weren't so great. And an alcohol drink that was advertised that they've apparently been out of for a long time. Anyway, I'm reducing my review due to calling the restaurant, per their request, only to be ignored.

................................. First time ordering, maybe last. Ordered a to-go dinner. Paid extra for bacon on my burger, but didn't get the bacon. No butter for the baked potato. Paid extra for "to-go" supplies, which always upsets me. By not eating in the restaurant, my food shouldn't have to pay all the other overhead costs of the restaurant like wages, utilities, etc. so take the cost of supplies from there.... You're saving money on not giving me condiments, too! Anyway, also paid for a tip, even though no one provided me a service other than to NOT ensure I received what I paid for.

So while the taste of the food was great, it was not an accurate order. I didn't get the food I paid for, nor the service...

If I could give zero, I would.

We visited the All American Steakhouse located at 5594 Ashland Community Square in Manassas Virginia.

My husband and I came in for lunch around 1:20 PM on September 25. We ordered a Cobb salad and Jambalaya.

While our waiter did return to our table once to see how our meal was, he never returned to offer us dessert or the check. After waiting more than what we should have we asked the bartender to give us change so we could leave what we thought would be enough to cover the bill. The bartender acted as if she was being bothered by our request to make change (she was sitting in a booth on her phone). We informed the bartender our intentions and asked if she was able to pull up our check in which her reply was, "No, I can't see other orders". We left $25.00 on our table and proceeded to leave, passing the bartender, our waiter and the Manager, without a word from any of them. As we are driving we see the manager come out of the restaurant. She did not wave at us or appear to want to speak with us but we stopped to talk with her anyway. Instead of inquiring of our dissatisfaction she told us we did not leave enough money to cover our $31.00 bill. We told her we never received one, if we had we would have paid the proper amount. We gave her $6.00 in which she took and proceeded to walk away. No, "I'm sorry for your experience" or "What can we do to make sure this does not happen again?". Nothing. I then asked for her name and as she is walking away she informs me her name is Deliah.

We have never experienced something like this before. We have never had to guess the amount of our bill. We have never had a manager give total disregard for the situation. We have never witness such poor management.

I am in absolute awe that an establishment can remain in business when there is such a lack of interest in their customers and...

Okay, so I typically enjoy the steakhouse, but usually go to the Lakeridge location because it is closer to home. But I have been to this location a few times as well. Today, my coworkers (6 of us total) came for lunch at 12:30pm (on Columbus Day). It took about 30-40 min for our server to greet us. Then we had to tell him to take our drink order...we said we were ready to order our food but he didn't have anything to write on...Our drinks (mostly water and a couple of sodas) took another 10-15 min to arrive. He then still had to go find paper to write down our order. Finally, we order. Then we wait. And wait. Watch other tables get food that arrived well after us. Finally we ask a manager what is going on. We finally get our food maybe 10 min after that. Meanwhile, our server hasn't stopped by a single time to check on us. I watched food sit at the window for 15 min at a time before anyone retrieved it and delivered it to tables. (It helped us to know that we were not alone in this scenario). We get our food, still nothing from our server. At this point, the manager is the only one approaching our table. Finally, we are ready to leave and still no contact from our server. We had to get up to get ready to leave and find a manager to figure out what was happening with our bill. The only saving grace was that the manager wiped the ticket clean. There were several unhappy tables, tables not busses, and this server was barely seen through the entire 2 hours we were there (mostly spent waiting). Luckily, we didn't have to be back at work, but that was ridiculous and we likely won't be back to that location, at least...