Little Caesars Pizza — Restaurant in Danville

Very poor customer service at this location. I will go to another city before I ever come back to this location. My order was not correct. I ordered 3 of the new mt dew, store was out of stock. Lady with an attitude said she had no way of refunding this since they were out of stick. But was insisting on refunding the whole order without ringing my order up without the stuff they we r e out of....thought she couldn't do this, or at least that is what she was raising her voice about. Makes no sense, if the product is out of stock shoulder the store be able to put that info in so nobody can order something they don't have. Common sense says this would be a way to not have this problem from ever occurring, duh. Workers are very very rude at this store, I feel like I was pucked on because I was white, nobody else got treated this way. I guess there is racist employees working here..I absolutely love little ceasers and defend it all the way for being great for the price, but this has me not wanting to do this anymore. This location is HORRIBLE, WOULD NEVER RECOMMEND THIS LOCATION TO ANYMONE EVER!! GOOD LUCK!! For future customers don't order anything without the understanding that if it's out of stock. They say they can't and won't help you fix it, idk pretty sure distract manager could help if the workers were actually willing to try and comply. Simple solution that would have avoided this whole bad experience....if you don't have an item available then don't make it available online to order. Make it out of stock, this is something that every place that uses online ordering does when they don't have item available. Common sense, this option has to be available if they were willing to do actually do their job and help a...

On July 25, 2024, at approximately 10:17 PM, I ordered food from Little Caesar's. Coming from Riverside, I arrived at the Little Caesar's location around 10:31 PM to pick up a pizza for my kids. I went through the drive-thru but noticed the lights were not working and the sign was so worn that it was unreadable. Observing another customer entering the store, I assumed the drive-thru was out of order and decided to go inside to pick up my order. I parked in front of the store, left my kids in the car, and went inside.

Upon entering, I was immediately told by an employee to move my car. I explained that I was just picking up a pizza I had ordered, but the employee insisted, saying, "I don't care; I said move your car and go through the drive-thru." I replied that I had already attempted the drive-thru, but no one responded, and I saw another customer enter the store. The employee then stated, "Well, if you can read, the sign says to pull forward." I explained that the sign was too worn out to be legible.

Despite my attempts to resolve the situation calmly, I was accused of being drunk. Throughout the encounter, I kept my hands visible and showed no signs of aggression. Ultimately, I requested a refund. Given the poor treatment and the negative reviews I have since seen about this location, I will not be returning.

I have posted some of my transactions to demonstrate that I have consistently ordered from this location, even though I do not always pick up the orders myself, often having family members do so...

I agree with these bad reviews I "use" to go there twice a week after work until I was destroyed by the rudest lady at drive through pickup...of course you have to go to window to order because drive thru menu intercom is broke...I ask "what you got ready"...because usually before hand they rarely had what I wanted...her response was with the nastiest ghetto attitude "don't ask me what I got...tell me what you want" and what made it worse after I told her what I wanted the whole time she went to get it I heard her loudly repeat it over and over..."don't ask me what I got,tell me what you want" even to the point where the male in with her asked her what is it this time, and she responded to him with, don't ask me what I got, tell me what you want...over and over....I mean what is wrong with this place now, use to be a decent place to get a fast pizza...needless to say when she presented the pizza I wanted...I just looked at her, shook my head and just drove off...never,...