Machine Shed Restaurant Davenport — Restaurant in Davenport

We came for Father’s Day this year at approximately 330, unaware there was a buffet there was a buffet that day. We were told 15 mins and were sat about 15 mins later. Our waitress Samantha was amazing but clearly they were short staffed. We placed an appetizer and drink order first and when she came back with drinks told us they were remaking our onion rings as they didn’t look right. We then ordered fried chicken for my husband and the roast beef for me. She brought out the family sides and bread and it was obvious the bread was not fresh and it was off the buffet. When she came back with the onion rings, which were very very greasy, I asked if we could get the normal fresh baked bread. She said I’m sorry we have to use this up first. I knew this wasn’t her fault but said ok. When the food was brought out at approximately 430 it all appeared to be warmed up off the buffet. My husband’s chicken was so bad he couldn’t eat it. He tried to eat his wing but the breast was absolutely terrible. Soaked in grease and hard as a rock. I should have took a picture. My meal as well, did not appear fresh. It was quite apparent everything came off the buffet that was over at 3pm. The waitress eventually came back as she was working both sides and we expressed our concerns. She apologized and said let me get my manager. After at least 10 mins, the manager Matt came over and we told him our concerns. He never apologized and frankly argued they take pride in their food and offered to remake it. My husband said no, we’ve been here almost an hour. He said my meal was fresh and offered to take off my husbands chicken off the bill but was extremely rude and unapologetic. I told him we had been coming there for more than 20 years and have never complained. He didn’t seem to care and I asked to speak to someone else and he said he would take my information. He came back and did and then gave me his business card with a note for 2 complimentary meals on the back. I said I’d still like a call and he said ok. We then waited for more than 20 mins with the waitress coming over twice asking if he took care of us. We expressed we didn’t know as he never gave us a bill or told us exactly what he was doing. She came back extremely apologetic and said he would only take off the chicken and that she asked to do more and he refused. To this day, we have had no contact from anyone. I have witnessed Matt on other occasions be as rude to others as he was us. We live more than 50 miles away and almost always go here when we go to the quad cities. However, after this experience and no call, I don’t know if we will ever go back. We paid menu price for everything, except the chicken, for buffet food. We didn’t eat hardly anything of the meals and my husband even got sick on the way home. I give Samantha a 5 for her service, which is why I overall gave a 3. Without her, it would have...

I’ve been to the Machine Shed a lot, it’s always been a go-to for a good comfort meal for my family. Tonight was the first time I’ve ever had an experience like this. The waitress took our drink orders and came back 8-10 minutes later with those. We tried to order and were told the kitchen was out of some things, which I understand, so we changed our orders and asked for baked potato soup before the meals.

The waitress stopped by a couple of times and said it should be up soon, we asked again for our soup, she said she’d grab it. After quite a long wait she brings out our lukewarm food, fries are soggy, etc., and still no soup. Her excuse for the food taking so long was that “she had to send it back numerous times for the kitchen to fix, as they messed it up and she wanted us to get the food we ordered, which seemed like a stretch as we had all ordered normal meals off the menu with no changes or substitutions.

We reminded her again about the soup, which she went back and slopped three scoops into cups that had clearly been sitting in the pot for far too long. When she brought that out we asked about the cheese, bacon and chives that normally come on it, and she just said the kitchen has been running out of things, even though there was cheese, bacon and chives on my wife’s baked potato sitting in front of her.

Overall the worst service experience we’ve had there, which is a shame as I don’t think we’ll be going back for quite some time, and we normally love the food, atmosphere and top notch service.

I’d hate to have been the people sitting outside on the hay rack waiting for the driver that had apparently left for the day, but nobody went out and told any of them.

Seems management needs a bit of a shakeup to get this restaurant back to the QC staple that...

We went here for the mothers day brunch. I'm sorry, but you have 2 'executive' chefs? You're food doesn't warrant saying you actually have a 'chef'. For the 3 of us it was $114. For terrible food. We will NEVER be back. Had an omelete, it was decent, but way too much butter. Got a slice of prime rib and it was 75% fat, lost my appetite with that, and the horse radish sauce barely tasted like horseradish. My wife had some of the shrimp and her cocktail sauce was more like ketchup with a touch of horseradish. AND they charged us separately for our drinks. Come on... Apparently the lemon bars were good though. After we went to the store and my wife had to use the bathroom because her stomach was upset. I made it home and had pretty extreme gastrointestinal distress. Only good food here in the QC seems to be chains and bar food.

Edit: Your response leaves a lot to be desired. That's the best you can do? Just so everyone else knows, there is something wrong with the food scene here in the QC. The food, in general, is pretty bad here. I love living here, but to go to a good restaurant we have to drive to Le Claire or Iowa City, Cedar Rapids or even head for Chicago, but if it isn't a national chain you are better off not bothering and wasting your money, because it will be wasted and you will wish you hadn't. But then again, people here flock to places like this and love it. So I guess people here like bland tasteless food that gives you a stomach ache as soon after you leave. I moved here from Colorado and I'm used to being able to try a new restaurant and at least have a good shot at the food being good. Not here, can't go by the reviews. I moved to a...