We came for Father’s Day this year at approximately 330, unaware there was a buffet there was a buffet that day. We were told 15 mins and were sat about 15 mins later. Our waitress Samantha was amazing but clearly they were short staffed. We placed an appetizer and drink order first and when she came back with drinks told us they were remaking our onion rings as they didn’t look right. We then ordered fried chicken for my husband and the roast beef for me. She brought out the family sides and bread and it was obvious the bread was not fresh and it was off the buffet. When she came back with the onion rings, which were very very greasy, I asked if we could get the normal fresh baked bread. She said I’m sorry we have to use this up first. I knew this wasn’t her fault but said ok. When the food was brought out at approximately 430 it all appeared to be warmed up off the buffet. My husband’s chicken was so bad he couldn’t eat it. He tried to eat his wing but the breast was absolutely terrible. Soaked in grease and hard as a rock. I should have took a picture. My meal as well, did not appear fresh. It was quite apparent everything came off the buffet that was over at 3pm. The waitress eventually came back as she was working both sides and we expressed our concerns. She apologized and said let me get my manager. After at least 10 mins, the manager Matt came over and we told him our concerns. He never apologized and frankly argued they take pride in their food and offered to remake it. My husband said no, we’ve been here almost an hour. He said my meal was fresh and offered to take off my husbands chicken off the bill but was extremely rude and unapologetic. I told him we had been coming there for more than 20 years and have never complained. He didn’t seem to care and I asked to speak to someone else and he said he would take my information. He came back and did and then gave me his business card with a note for 2 complimentary meals on the back. I said I’d still like a call and he said ok. We then waited for more than 20 mins with the waitress coming over twice asking if he took care of us. We expressed we didn’t know as he never gave us a bill or told us exactly what he was doing. She came back extremely apologetic and said he would only take off the chicken and that she asked to do more and he refused. To this day, we have had no contact from anyone. I have witnessed Matt on other occasions be as rude to others as he was us. We live more than 50 miles away and almost always go here when we go to the quad cities. However, after this experience and no call, I don’t know if we will ever go back. We paid menu price for everything, except the chicken, for buffet food. We didn’t eat hardly anything of the meals and my husband even got sick on the way home. I give Samantha a 5 for her service, which is why I overall gave a 3. Without her, it would have all been a 1.