Little Caesars Pizza — Restaurant in Dearborn

About a month ago I ordered a pizza from this location for the first time. We just moved to this area and my son will only eat Little Caesars. So I ordered a pizza with several items added to it for me and my husband, a good ol' Hot N Ready and the new stuffed crazy bread. When I went to pick it up they had given me regular crazy bread but charged me for the stuffed crazy bread and several toppings were missing on my pizza, even though I was charged for them. I spoke with the manager who apologized profusely, and said they could remake it right then or I could get another pizza and bread on my next visit. Since we were beyond hungry and just wanted to go home, I chose to have them give me a credit for the next visit. The manager said she would place a note in the computer under my name and number. I called yesterday to cash in my pizza credit and they said they could not honor it because the owner will not allow them to give free pizzas if it has been more than a week since the original visit. What?!!! Well... I only eat pizza MAYBE once a month because of health issues. Its a big event for me that requires dietary planning and calculating allowances. The girl on the phone said if she honored the free pizza, she would lose her job. And I said "Really? Over honoring what I was told just a month ago and was not told at the time that there was the time limit?" And she said the previous person who had offered to replace it no longer works there and she didn't want to lose her job too. Had I been made aware when the offer was made to me that there was a time limit, I would have just gotten it then. I mean, you messed up 2 out of 3 things I ordered that day and instead of taking the opportunity to gain a loyal customer, you failed.... not once, but twice. I will not be returning to this...

I feel like it really is a toss up with this location anymore. Its like, if you go when they are super busy (like Halloween - a tradition we have after trick or treating), it's always great. However, if you go when they are slow, it's always either burnt or undercooked. The last time we went (passing 2 other locations to come to this one specifically) the pizza (deep dish) was super burnt. I'm not the type to call and complain but this was bad, I couldn't even eat it, even my son didn't want to eat it (Little Caesars is his favorite and he's not picky at all when it comes to stuff like this - he actually prefers stuff slightly burnt). So we called, and the manager was so ridiculously rude, arguing that it wasn't burnt, and she refused to do anything to correct the situation.

You'd think it'd be the opposite - better service when it's slow, worse when it's busy, but it's really the opposite at this location. The attitude of the manager though is why I won't be coming back to this location except for...

Most of the Little Caesars by me (Detroit's west side) are horrible. People are rude. Takes more than an hour to get a pizza and the pizza is lousy. I've tried several since I moved to this area and they all seem to be the same. Reviews on Google confirm it. There are at least 10 locations closer to me than this one, but it has the highest rating in the area, so I thought I'd give it a try. I'll be going to this location from now on, even though it's a bit out of the way. Pizza was ready on time, it was hot and it was excellent. Location was clean and the people were friendly. Ordered a Detroit deep dish supreme and wings. Wings were a little small, but they were good. When I opened the pizza box it looked like it just came from a commercial shoot. Lol. It was picture perfect. I'm sure they all get there ingredients from the same distributors but it was nothing like the pizzas I've gotten from the locations near me. This was a damn good pizza and I'll definitely...