The Lookout Bar & Eatery — Restaurant in Delavan

I paid $12 for a single mediocre waffle with no sides (not even toast) due to the most unaccommodating supervisor I have ever met. I went there twice for breakfast. The first time I had great service.

Friday the 11th and me and me girlfriend were the only patrons. I ordered pancakes and requested that I get hash browns instead of the 3 side options as they were all meat which is something I do not consume. I was told it was not an issue at all.

The issue came on Saturday the 12th. The place was about 40% of capacity. I decided to order a waffle this time. I requested that I substitute fruit instead of one of the meat options. I was immediately told no by the waitress. I started saying it was an option the day before. The supervisor was in the area (Lara) so she was waved over. She immediately insisted that substitutions are absolutely not allowed. When I explained that it was fine just the day before, Lara said that some waitresses are inconsistent with the rule and she will be talked to. Lara offered 2 solutions to me. Pay for the side separately, or order the only meal that happened to come with a non-meat side. I believe it was some sort of eggs.

Later Lara was going around asking tables how their meals were, and of course I told her I was unhappy with the situation and told her that I will write a bad review and use her name. I didn't say it as a threat, more to tell her that I was that unhappy with the situation. I've never seen somebody so comfortable with being told this. Apparently keeping consistent rules were more important than accommodating an unhappy customer. She did, however, acknowledge that I was unhappy and said she would mention it to Dana (whoever that is) for future rule review. And also bring it up to the cook to possibly in the future have a non-meat side as an option. She wouldn't budge on dropping the bill a little bit or maybe just allowing me a little fruit cup for free. It was obvious that she really values control. I was hoping that when I got the meal that there'd just happen to be a fruit cup, or my $12 waffle would be discounted, but I knew it wouldn't.

I am generally a very good and understanding guest. I don't get upset when food takes a long time or something is messed up. I realize we are all human. What made my experience so egregiously awful was Lara's repeated refusal to make a customer happy with a reasonable guest. She very much was knew that I was leaving unhappy but didn't...

Ok. So, first time eating here as we spent the night at the resort. Menu looked great! It took 20-25 minutes for us to even be greeted by a server. I usually give the benefit of the doubt when dining out as I know it can be difficult, but when you have customers seating themselves, you should be paying attention more. There were at least 4-5 servers standing around at a kiosk. I went up to the bar area and told them we hadn’t been greeted yet. That was 15 minutes into our wait already.

The bartender finally came around and gave us menus and said the first round was on her (resort).

We waited another 10 minutes and finally a server attended to us. No issues with placing our order. Server was friendly and said she normally doesn’t do this job. I understand if you’re short staffed, but there were plenty of people available to serve.

We ordered the smoke house burger and we didn’t think of it, but they didn’t ask how we wanted our burgers done. Food came and our baby was fussy so we decided best to take our food to go up to our room. I received the bill and my drink was charged even though they said it’d be on the house. (I was going to get a drink anyway).

At this point I just wanted to get our food and go as I didn’t want to disrespect other visitors experience with a crying 1 year old. We take our food upstairs and my wife’s burger is basically mooing still. Undercooked burger. Mine was fine, but definitely not cooked to medium or medium well.

Overall it was disappointing. They tried to help, but the help wasn’t actually...

Good food, good drinks, service was a little hit or miss. We recently stayed at Lake Lawn Lodge and The Lookout was the only option for sit down dining, so we ate there for lunch and dinner for three days. There are some innovative items on the menu. In fact, it would have been nice to have a few more basic things.

The 1/2 lb Bacon Cheeseburger was my son's favorite and I had to finally tell him that even at 17, 4 meals in a row of the same thing was more than enough. The whole family agreed that it was a darn good burger though. The filet was also good with the loaded mashed potatoes being the star of the plate.

Melissa and Amanda were tending bar two of the nights and were awesome! They were cheerful and fun and even when the bar was extremely busy they made sure to acknowledge everyone and let them know they would be taken care of. The pear Old Fashioned is a new favorite drink for me!

Overall the servers were good. There were a couple who forgot to bring some things we requested but fixed it right away. There was one meal that took far longer than it should have due to extremely slow service. However, good outweighed the frustration of the...