Culver’s — Restaurant in Delavan

Went through the drive through tonight.Ordered dinner for myself and my daughter. When I told them the screen wasn't right I did not order a Spicy chicken sandwich he told me the screens were on the fritz and not working properly and would not be a spicy Chicken Sandwich it would be the regular chicken sandwich. Pull up to the window pay for my food, he goes to hand me my drink the lid popped off before I grabbed it. He put the lid back on. I asked him if it was secure this time and he told me it was when it wasn't that drink ended up in my lap and all over my car. I pulled forward 2 spaces to give enough room for other cars behind me to move around. Opened my door to clean myself off. And get all the ice out of my lap. Another worker came out and told me. I was blocking cars behind me and I needed to move. As you can clearly see, I am soaking wet. And cleaning up all the soda and ice that was all over me and my car. I get home and guess what that chicken sandwich was most definitely spicy. Worst experience ever. Now the hole driver side and center counsel of my car is going...

There is someone on the night crew who is always yelling. It's really hard to have conversation when I can hear him all the way in the lobby. When he walked into the lobby, we recognized his voice from the yelling. His name is AJ. My child is autistic and the yelling made him upset. So we left. I saw who owns the Culver's and I know for a fact he wouldn't be yelling if the owner was in the store. Really unprofessional. I'm really disappointed in the lack of professionalism! We were there at around 7pm on 08/27

UPDATE: we came in yesterday 12/21/24. There was no yelling, however I do believe it was because the owner was there, Michael. As soon as Michael left the yelling started. We are so fed up with the lack of professionalism by mangers. He knows not to yell if he doesn’t do it in front of the owner. So if the owner sees this, please take some action. Not only does it bother your customers, I can tell it bothers...

2 stars because when apparently you order a gluten free bun for your burger, they stick the bun in the bag in its own enclosed packaging, then the patty, cheese, and veggies are all thrown in a burger box for the consumer to assemble. What? I opened the box and it was a mess. Mayo packets thrown in the bag, and no mustard or ketchup that was ordered. The cheese was a disaster since it wasn't even between 2 buns. I even told the person taking the order that the bun was preference and not allergies sensitive. What a hot mess. Never again. So lesson learned. If you order a $9 burger from Culver's, make sure you don't order the gluten free bun option, or you will spend a chunk of time assembling the entire...