Meryem's Four Seasons Pizza — Restaurant in Delaware

If I could give zero stars for horrible customer service I would. I ordered food through the online service that they offer. I checked my email and there was the verification and receipt of my order a few minutes later. 45 minutes later I tapped on the link in the email to check the status of the food as I was hoping it would be coming soon since it was estimated 40-50 minutes u til delivery when I placed the order and had hungry kiddos waiting. The link sends me to a screen in my browser which read “ORDER CANCELED” without an explanation. They didn’t have the COURTESY to make a 20 second phone call, follow up email or anything! Just canceled without any notification. I called to ask what the issue was and was told “you are outside of our delivery radius so we canceled it.” NOT EVEN AN APOLOGY EITHER! Of note, they are only 6.6 miles away! It’s not like I am 20 miles away. A simple call would have sufficed and they could’ve probably saved the order because I would’ve gone to pick it up from them. I have used them for delivery at my office previously and ordered take out as well numerous times but now we will never order...

We order from here a lot over the last few years and over the last year its been terrible. The service is terrible, the management(even if that’s actually the manager) is terrible. The food is good when cooked correctly to your order! Out of the last 10 visits, they’ve messed up my order 8 times. I called multiple times and they give excuse after excuse and say they will comp you for the next visit and they never do. After ordering tonight and my pizza was the opposite of what I ordered , the manager(or whoever he is) had the audacity to basically call me a liar. It sucks because I love their white pizza when they actually make it correctly to order. They need to hire responsible folks to run this place. This place would be decent if they could just get it right. They do have 1 really good worker that truly makes every effort to make it right(don’t know his name, young kid with blonde hair always at the register), now if he ran the place, it would...

I’ve been a loyal customer of Meryem’s Four Seasons Pizza for years, but this has become an ongoing frustration. Every time I order boneless wings, I end up getting bone-in instead. It’s happened multiple times, so it’s clearly not just a one-time mistake. I understand food waste, so we’ve still taken the order each time, but this points to a real disconnect between the website, the kitchen, and management. Also, what happened to the celery and carrots that used to come with wing orders? That small touch made the meal better and showed attention to detail — now it feels like that care is gone. The food itself can be good, but the consistency and customer service have really slipped. I’ve supported this place for years, but after tonight, my patience has run out. I really hope management listens and makes some improvements because this used to be one of my...