My visit to Red Bull Asian Bistro in Deltona, Florida, was a stark contrast to the high praise I had heard from people I truly trust and respect who live in the area. As someone who doesn't live in Deltona but nearby in Sanford, I was excited to give this place a try, especially since I was already in the area for a birthday party. My son loves Asian food, so it seemed like a great opportunity to enjoy a meal together. Unfortunately, my expectations quickly unraveled from the moment we walked in.
The first sign that things weren’t going to go well was where they seated us. Despite the restaurant being far from full, we were led to the very last table at the back. The space wasn’t packed, yet we were placed in a location that felt isolated and almost like an afterthought. It wasn’t a welcoming start, to say the least. I couldn't shake the feeling that this was a sign of how the rest of the experience would unfold, and unfortunately, I was right.
When it came time to order, I made what I now recognize as a mistake: I ordered summer rolls. Typically a Vietnamese dish, this was clearly not the restaurant’s strong suit, and it showed. The rolls were tough to eat, the rice paper was hard, and it was clear they had been sitting out for a while. The texture was dry and unappetizing—far from the fresh, soft rice paper you expect with a summer roll. It was evident they had been pre-made and left out for too long, which was disappointing for a dish that’s usually light and refreshing.
That said, the sushi and shrimp fried rice we ordered were much better, though still not enough to redeem the experience. The sushi was passable—nothing spectacular, but not terrible either. It was fresh enough but didn’t stand out. The shrimp fried rice, however, was the highlight of the meal. It was flavorful, cooked well, and had a nice balance of shrimp and vegetables. If there was one thing I’d come back for, it would be the shrimp fried rice.
But even the decent food couldn’t make up for the service, which was the most frustrating part of the entire experience. From the moment we were seated, it was as if we were forgotten. We had to ask for drinks, which is typically something the server brings promptly, but not here. We also had to ask for additional utensils, and when it came time to pack up the food, I had to physically get up to request to-go containers. It wasn’t until I was on my feet looking for assistance that someone finally asked if I needed anything. The staff’s lack of attention made the entire meal feel like we were more of an inconvenience than valued customers.
In the end, the overall experience felt hollow and disjointed. While the food had some redeeming qualities, the lackluster service and small issues like the pre-made summer rolls significantly soured the visit. The fact that my friends had such glowing reviews of this place and my experience was the exact opposite leaves me scratching my head. It could be that this place is better suited for take-out, where you can avoid the service altogether and just enjoy the food at home.
I won’t be returning for a dine-in experience anytime soon, and I’d urge anyone considering this place to be mindful of the potential service pitfalls. It might be worth a shot if you’re looking for take-out, but based on my experience, it’s not a place I’d rush back to for a...
   Read moreVery unsavory, distasteful, and unprofessional experience. I ordered the “all day sushi roll special” which is listed below their entrees as “any two rolls for 10.99” on their website. When I arrived I was told my total was $27. I explained what I saw on the website and the person at the register asked me “which website?” No Accountability. I responded your website. She said “because we have two”. I also explained that I ordered the special two days prior and my total was $11.70. The cashier pulls out the paper menu and showed me a much more detailed version of the All Day Sushi Roll. On the paper menu there is an actual list of rolls beneath the “All day sushi roll special.” I said ok and decided to order from the paper menu instead when she told me the rolls I ordered over the phone were already made and she would have no use for them. There was an instant change in demeanor from the two people upfront. They left my rolls on the counter and told me to go get them. They placed everyone else’ food in their hands, but told me to go get mine. I said well that’s different, I didn’t know the rolls would be done so quickly, Two days prior when I ordered, I was told to come in about 20minutes, I arrived in 30minutes, and still had to wait. The person swiping my card said they were probably busy that day; however, I was the only person in the restaurant when I arrived. They simply did not start making my order until I arrived. I didn’t say the latter out loud, but I looked past it and the misleading website info and paid for my rolls.After I paid and went to my car, I wondered if I missed something so I looked over the online menu. I went back into the restaurant and attempted to suggest that they update their website to reflect the same list because it could be misleading. The individual said “I can understand why you say that.” I asked her if that were the case, why was I still charged $27 instead of the price that I saw online? She then started scrolling through the prices of each roll. I simply responded, yes I see that, however, I also only see “any two rolls for $10.99” on your website instead of the same courtesy of listing which rolls fall into that category. This is when the individual became defensive saying “well you don’t know your rolls because why would the rolls you ordered be two for $10.99?” She went on to say that me assuming is not her problem. Needless to say, I asked for a full refund because anyone that handles PEOPLE(not just paying customers) this way is not deserving of my contributions to keeping them in business. Extremely...
   Read moreI’m not one to write reviews because I know human error exists as I have experience in the food service industry... However in this case I feel like it is necessary because allergens are involved and I know some people have severe allergies that NEED to be accomodated to when possible.
Red Bowl had lost my business a long time ago due to the reviews online and personal accounts I’ve seen/heard. However I wanted something different for a change and decided to give it another chance. The details of my order are not super important, simply put, it was made with an ingredient I am allergic to and I was charged for something I did not order. Upon calling back, the owner tried to argue with me about what is on the ticket, when it is clear that whoever took my order misunderstood me. I then had to drive all the way back to the restaraunt to presumably get my order remade. The owner did not offer me an apology, but instead had attitude about the mistake her own staff made. I sat and waited for my food to be remade and it came back surprisingly fast and I received my partial refund for the side I was charged for that I did not want. Once I got back home once AGAIN, I realized she did not give me back the soup that comes with my order, the rice was fresh because that HAD to be remade, and the meat was cold because they did NOT remake it even though it was mixed in with the original ingredient that I expressed that I am ALLERGIC to. So now I have a partial order that I paid full price for, and food that is contaminated with an ingredient I am allergic to. I am fortunate to not be hospital-worthy allergic so I can attempt to eat this so I can have some type of dinner.
I won’t bother going back for the soup now even though it was meant for someone else in my family to eat, it’s not worth the gas money or the headache. And I can admit I should have possibly been more aware of that... but I just wanted to get out of there and eat some food since I was hungry. I also maybe should have been offered some partial compensation back for not having the full menu order actually given to me.
This location is truly a dissapointment. I hope someday the owner learns some sensitivity when it comes to incorrect orders and upset customers. A situation can be diffused very easily if it comes from a place of understanding and not defensiveness...
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