Reno's North Sports Bar — Restaurant in DeWitt Charter Township

Came here with a large group so this place wasn’t my personally choice . If I had read the reviews I probably would’ve avoided because all the reviews about the slow service were painfully true. We had a group of about 25 and we had 1 waitress for the entire group. The service was painfully slow, it was hard to put in an order and then it took even longer to get anything even drinks. Biggest problem was the food orders . One couple put their order in with the groups first drink order as they had to leave early, which was around a half hour before the group got to put in food orders by the time the waitress was ready to take them. Either the waitress forgot to put their order in, or someone made the decision to make their food with the rest of the large group, but their food didn’t come until after most of the groups did. So it was over an hour and a half before they saw their food and it took over an hour for the group. They wanted to just cut their losses and leave but the waitress held on to their credit card when they placed the order. This was also weird bc she held onto some people’s but not everyone’s, so what was the policy? Some people didn’t see their food for two hours. Some orders were wrong, some items were missing. 1.5-2 hours for bar food is patently ridiculous, especially considering the place wasn’t even full. Some of the food was cold by the time it was brought out so it wasn’t just the kitchen, but the fact that management decided to staff 1 waitress for the entire group, while there were several staff seen just talking and joking the entire time we were there. Clearly they weren’t busy and the staff could’ve been better allocated. Our overwhelmed waitress made some mistakes of her own but she tried her best. Really this was a failure by management, should’ve had 2 if not 3 staff servicing our group. Not to mention the outrageous prices and fees. No way in hell a side order of fries should be $14. 3.5% admin fee on all orders? To get that level of food and service? Wont...

OVERPRICED! I was reminded yesterday of why I no longer go to Reno's despite it being a very good sports viewing venue. I would give this place a 5 star rating if not for the fact that prices are at least 20% above what they should be for most items. Two beers, one app, and one salad should not get one a tab over $50. This is not Washington DC or New York but some of their prices would make you think so. Going to a sports bar, in Lansing, should not ever be something that puts one into the $50-100 price range.

Let's start with beer prices: Most of their beer is $8/pint. No pint, except specialty beers, in Lansing should be more than $7 and most should be $6-$6.50. Huma Lupa from Shorts, an awesome beer, should NOT be $8.75 for a pint or $11.75 for a 25 oz. That is a $7 beer at most in this town. Their domestics are priced appropriately but that is it. Now on to food: Queso dip: yes it has chorizo and jalapenos and it is good. But it is still just cheese dip and chips. But $15 is $5 more than it should be. Maybe $12 could be defended but not really with the amount served. That is a minimum of 25% and more likely 50% above what it should be. Shrimp Cobb salad: Not as much of a complaint here. Should probably be $16 and it was $18. 10-15% above - not a huge deal. And then they have the gall to add a 3.5% processing fee on top of that - even if you pay cash. Already overpriced and then a processing fee (due to inflation.......) - absurd and insulting. So, 1-25 oz Labatt, 1-25 oz Huma, 1 queso dip, and 1 salad = $55.58. I keep giving them a chance but I won't be...

I reserved Reno's North for a surprise birthday party on June 3rd, 2017. I was a little concerned after reading the reviews but being new to the area I used them anyway and glad I did! We had a large group coming in with some people arriving at different times throughout the evening and everyone was responsible for their own bill. I was relieved that Reno's relocated our party spot (before we even got there) with an upgraded area to avoid another loud event that was going on that night. They really put thought and care into how our party turned out. The waitresses that took care of our party (Taryn and Jamie) were Phenomenal!! They were on top of everything... clearing finished dishes, keeping everyone's drinks filled, delivering amazing food and NOT making any mistakes on any orders or bills!! Even the ones that were splitting/sharing orders. The waitresses divided the bills accurately for each of them. They made our event so Awesome that I rate this place with 5 stars all around (atmosphere, staff, food, and service were all #1) and I definitely recommend Reno's North to anyone! Thank you...