Hans’ Place — Restaurant in Dover

DO NOT COME HERE IF YOU HAVE AN ALLERGY!

We came in for lunch today and it was shockingly unprofessional. As soon as we walked in the door, we were ignored for a significant amount of time waiting to be seated. As a restaurant employee along with the guest with me, this is unusual and off putting immediately. We ended up just seating ourselves and yet it still took the server 10 minutes to get to us.

I understand that they were busy and only had one server, and as experienced hospitality guests, we let that slide.

Once the waitress finally came to take our drink orders, my mother and I immediately informed the waitress that we have a gluten allergy, as it is so concerning to us due to our diagnosed celiac disease our entire lives.

We asked the waitress what food on the menu is gluten free and that we are highly allergic, and already in a negative tone, she responds with “I don’t know. I’m not going to tell you what to eat or what’s healthy for you.” We all were immediately all shocked at the response and this was very unprofessional from the start. We tried to explain again politely, as current and former servers and one bartender, and ask further. Her response again was unprofessional, she said “ usually people just come in and come up with their own meal and just know what they can eat and figure it out what they need to take off like croutons and cheese. “. The professional and appropriate customer service at this point would be to politely say you can ask the chef or check with the manager and see what they could do.

After her statements, we said “I guess we can’t eat here then. We apologize.”, and her response then was “ Well, I hope you find something better!” And sped away. Not even apologizing or giving a suggestion for us maybe nearby.

Our entire group was speechless, and said “ I guess we will just walk away then.”

The waitress had red hair and we will never come back here again, not only with someone with an allergy, but the entire group was amazed how utterly unprofessional this...

I have been here countless times since it has opened and never had an issue, but the last 3 times I have been here in the last 2 months have been abysmal. The service has been very slow, and we only usually see the waitress when she takes our order and gives us our check. Never comes to check in or gets us refills. The inside seating is also almost unbearably hot and is very uncomfortable to eat and drink in. I personally don’t enjoy breaking a sweat while waiting for my dinner. They also seem to always be out of something and don’t offer any other substitutions. The first time, they couldn’t make a salad because they didn’t have the nuts for it, and we asked if we could just get it without the nuts and the waitress said no. The second time, they didn’t have caesar dressing for a chicken caesar wrap and we asked if we could have it without it and they said no as well. We went last Saturday (8/2) and it was nothing short of chaotic. The hostess had no idea what was going on. We got there around 5:30 and were told that if we wanted a table, it wouldn’t be until 8:45, which is crazy. But then she said if we didn’t want a waitress, there were select seats outside, but she didn’t know if we could order food to go and sit out there. She also didn’t know how many tables were available outside and basically just told us to wait in the bar line that was out to the door and see what happens. There seems to be no communication between the kitchen/bar/waiters and host. We ended up leaving because we were so unsure about what was going on and we wanted food. I’d definitely avoid this place...

We had heard good things so decided to try the place out. Not pleased at all. Food and wine was good, but service was terrible. Also, people were not following CDC guidelines in terms of mask wearing when out of your seat. It was crowded inside with the line at the bar and not socially distant at all. We sat up above the patio initially where you cannot get served. Then we moved down to the patio when a table opened. Since we had already ordered our food we couldn’t get a server to take care of us. We talked to one and he said he would let her know. Then the server came over like 45 minutes later and acted very inconvenienced to serve us since we already ordered food. We ordered slushees when we got there and paid for them. They weren’t ready so took 1.5 hours to be ready instead of 20 minutes as we were told. At that point we were ready to leave. Tried to get our money back but everyone acted as if they couldn’t help so we had to go in and stand in the midst of a bunch of people waiting in line just to try to get our money back. We ended up going back outside after I told the hostess we were not happy how things were being handled. Finally a nice server that just got there for the night overheard me and brought us a slushee. Nevertheless we were leaving so took a couple sips and left. Would...