Heav'nly Donuts — Restaurant in Dracut

Long time fan of HD but never going back to the one on 113 in Dracut. Second time ordered online, picked up and order was screwed up. Online order included two muffins, both listed on the receipt but only one in the bag. Counter girl said we only paid for one, it was an online order, system should have totaled bill for both. While waiting in line to pick up heard her tell the person ahead of me the exact same thing. You think maybe they would realize there is a problem with the online order system? Order also included two egg sandwiches with corresponding meat, even though the label for each sandwich listed the correct ingredients, when we got home and opened them, the meats were swapped and one was missing an egg! Lastly they have a designated rack for online order pickup. After not seeing my order there and waiting for them to help that person ahead of me I see see my order sitting on the regular walkup order counter. Waited all that time for nothing only to receive the wrong order. Totally incompetent operation,...

Brand new location.. coffee was good and fresh a cream filled donut was awesome cuz it was overfilled.. the only reason I'm giving them four instead of five is because every time I knew heavenly opens in about a month they dip down to a three... Let's see how this place goes. For being open a short time it was very good.. I hope they stay that way.. they're inside a brand new gas station so hopefully they stay there And keep good quality.. they're directly across the street from Dunkin' Donuts and a convenience store that also sells donuts.. plenty of competition.. but so far I do believe that is the best vanilla cream donut with the most cream in it that I've had since I moved the Massachusetts.. keep up the...

This place has the worst customer service. I placed my order and I asked for a small black coffee with no milk because I’m lactose intolerant and this young girl seemed like she wasn’t paying attention and she put milk in my coffee. I went back to the store and I asked her to remake it. She took the coffee and threw it out and washed the paper cup the coffee was in so she could reuse that cup I asked her why she was washing the paper cup and she had the biggest attitude I asked her to use another cup and then the manager came from the back and she didn’t know what was going on and she threatened to call the police when I expressed how I felt about their customer service. This place needs to have better...